Vehicle Maintenance Archives

All Volkswagen outlets nationwide remain open for business

*To know more about promotions at BHPetrol stations, visit www.bhpetrol.com.my.*

Once again, the Movement Control Order (MCO) is in force, and businesses have to adjust to stricter conditions. However, this time round, there isn’t a total shutdown in the economic sector and where the auto industry is concerned, outlets and service centres can remain open. However, owners are limited by a 10-km range from their house during the MCO period.

Volkswagen Passenger Cars Malaysia (VPCM) confirms that all its authorized dealerships and service centres remain operational nationwide. Owners are advised to book their service appointments online here.

Safe Hands initiative
The Volkswagen service centres follow strict guidelines under the ‘Safe Hands’ initiative, which includes contactless vehicle acceptance, video walkthroughs, sanitisation before and after service, cashless payments with e-invoicing and contactless car collection/return.

Additionally, in accordance with Standard Operating Procedures, stringent hygiene processes are followed, including regular sanitising of premises and vehicles, proper safety screenings, MySejahtera app check-ins and temperature checks.

Complimentary home delivery
Those who are shopping for a new Volkswagen can do so from home. They can obtain information at the Volkswagen eShowroom which is open 24 hours. Special deals are offered when booking online and home delivery service of the new vehicle is complimentary (within a 20-km radius from the preferred dealership).

The Roadside Assistance service that is enjoyed by owners also remains operational, although owners should not be travelling much at this time. Nevertheless, it would be a welcome service if the vehicle battery dies while it is parked at home.

For more information, visit www.volkswagen.com.my or contact any authorised Volkswagen dealership.

Money-saving offers for Volkswagen buyers until end of February

C&C Bintang’s Mercedes-Benz Star Mobile Service now available in the north

Mercedes-Benz owners in the northern region of Peninsular Malaysia, specifically Kedah and Perlis, can now enjoyed an enhanced ownership experience with the availability of the Mercedes-Benz Star Mobile Service. With this service offered by C&C Bintang, maintenance of the same high standard as that at authorised Mercedes-Benz service centres will be available at their homes.

“Our customers in the north have been requesting expanded coverage of our maintenance services for their Mercedes-Benz vehicles within the safety and comfort of home. By expanding our Mercedes-Benz Star Mobile Service coverage, we are bringing one of the most sought-after services to our customers and will improve overall customer satisfaction that has been an important focus of our Exceptional Journeys promise,” said the CEO of Cycle & Carriage Bintang Berhad, Wilfrid Foo.

On-site maintenance
First introduced in 2018 within the Klang Valley, the Mercedes-Benz Star Mobile Service has been providing owners with a variety of on-site maintenance by certified technicians fully equipped with the Xentry Diagnosis system. The service had been well-received since its inception, bringing convenience to thousands of customers.

For the northern region tour, the Mercedes-Benz Star Mobile Service will offer on-site maintenance services including battery and wiper change, air and combi filter inspection and dust filter replacement. The service will also include the disinfection of the vehicle at completion of service.

Special offer
Owners who call for the service between now and February 28, 2021, will be entitled to a waiver of the Star Mobile Travel Fee of RM 250.The first 30 owners also receive an exclusive Mercedes-Benz care kit after every service.

The Mercedes-Benz Star Mobile Service is available to all Mercedes-Benz owners, but an appointment has to be made first. Service appointments can be made daily (except on Sunday and public holidays), from Monday – Friday, 8.00 am – 5.00 pm and on Saturday, from 8.00 am – 12.00 noon.

Cycle & Carriage Bintang sends the service centre to your home

Money-saving offer for Ford owners from Sime Darby Auto ConneXion

In 2020, virtually everyone has experienced some effects of their personal financial situation as a result of the COVID-19 pandemic. The government has done its best to help in various ways and companies, though also impacted by a business slowdown, has also tried doing its part.

Sime Darby Auto ConneXion (SDAC), the sole distributor for Ford in Malaysia, is helping Ford owners with money-saving initiatives and has announced its ‘Service Reward’ promotion which is on for 2 days. On September 1 and 2, 2020, 1,000 Service Reward vouchers will be on sale and these vouchers get up to 30% discount on after-warranty service costs.

SDAC Ford in Kota Kinabalu Sabah — *Authorised Ford sales and service centre in Kota Kinabalu, Sabah*

Valid for 18 months
Each Service Reward voucher costs just RM5 and is valid at all authorised Ford service centres for 18 months from the date of purchase. The Service Reward voucher can be purchased at any Ford Authorised Service Centres, while stocks last.

“We are always looking for ways to support our customers and reward them for their loyalty. In these uncertain times, as people resume their day-to-day activities, we hope these savings will help lighten their load while keeping them safe on the roads,” said Syed Ahmad Muzri Syed Faiz, MD of Sime Darby Auto ConneXion.

Savings when servicing
With the purchase of the ‘Service Reward’ voucher, customers can save 10% on engine oil on their first vehicle service, 20% on their second vehicle service and 30% on their third vehicle service.

During all 3 service intervals, customers will also get a 10% discount on the oil filter, air filter, fuel filter, battery and wiper blades as well as a 10% discount on labour. Only OEM (original equipment manufacturer) parts are used quality and reliability are assured.

As an extra benefit for safe motoring and peace of mind, SDAC will also provide owners with the Service Reward voucher a free 27-point vehicle inspection. This inspection will be conducted by Ford-certified technicians who will check to ensure their vehicles are in tip-top condition.

Book a service online
Ford owners can book a vehicle service appointment online by visiting www.sdacford.com.my and clicking the ‘Book a Service’ tab in the Owner section. They can specify the state they are located in and select their preferred service centre. Upon submission with their contact details and vehicle registration number, a confirmation email of the appointment will be sent.

In addition, the real-time e-Service Appointment booking is currently available at 7 Ford Authorised Service Centres in Peninsular Malaysia, Sabah and Sarawak. The locations are Ford Ara Damansara, Ford Petaling Jaya 2, Ford Juru, Ford Butterworth, Ford Kuching, Ford Kota Kinabalu and Ford Tawau. Owners can schedule a service appointment up to 1 month in advance. To make a real-time e-Service Appointment booking, visit www.sdacford.com.my/book-a-service-form.

In addition to booking a service appointment online, owners can also schedule their service appointments by calling an authorised Ford Service Centre directly.

For more information on the 2-day ‘Service Reward’ promotion or Ford services from SDAC, visit www.sdacford.com.my.

Ford owners can now do real-time service booking with Sime Darby Auto ConneXion

BMW Malaysia introduces new car-care programmes using Shell oil

BMW Malaysia today, in collaboration with Shell Malaysia, has introduced new engine oil service and maintenance parts programme for its long-term owners. The new programme offers two packages – the BMW Oil Service Package and the BMW Service Value Package.

The BMW Oil Service package, priced at RM500, available at authorised BMW service centres will use Shell Helix Ultra Professional ABB engine oil with a 5W-40 viscosity. The fully synthetic oil which meets BMW’s requirements is formulated with Shell’s PurePlus Technology. This technology uses a clear base oil made from natural gas with virtually no impurities.

Additionally, Shell’s Active Cleansing Technology helps to protect engines from power and performance-robbing deposits. On top of this, the low-evaporation formulation reduces the need for oil top-ups, and has superior resistance to oil degradation.

With the purchase of two BMW Oil Service packages (which include original oil filters), owners will also receive a complimentary Limited-Edition BMW M4 Motorsport Collectible Remote Car worth RM250 (while stocks last).

Meanwhile, the BMW Service Value package offers vehicle owners a programme which gets them up to 30% off retail prices for Original BMW maintenance parts. The parts include brakes, wipers, spark plugs, as well as micro filters and air filters.

Click here for more information on the car care programmes which are available until December 31, 2020.

BMW and MINI owners can now enjoy Door-to-Door Service

Lower maintenance costs with Toyota Service Savers packages

Your vehicle has to be serviced regularly to keep it in optimum running condition which will give the best fuel economy and maximum performance. It’s also a condition of the warranty that you need to have the servicing done according to the schedule provided by the manufacturer.

To make regular servicing more convenient, UMW Toyota Motor (UMWT) is introducing Toyota Service Savers (TSS), a maintenance package which can be purchased during a new vehicle purchase. The cost of the package can be included in the financing so it becomes part of the H-P loan amount that can be repaid over a number of years.

With the TSS package, the servicing costs are covered in advance and this means just sending the vehicle in for its scheduled service and not having to pay anything upon collection (unless there are items replaced or additional work done which is not part of the requirement).

The TSS package can be used at all 85 authorized Toyota service centres in Malaysia over a period of 5 years from the time of purchase. Prices of the TSS packages depend on the model, ranging from RM3,220 for the Vios (savings of RM469 compared to paying each time) to RM6,030 for the Hilux (savings of RM922).

The packages follow the servicing requirements for the model at recommended intervals (as listed in the Owner’s Service Manual) and include the fluids and parts specified for replacement. Only Toyota Genuine Parts or Toyota-approved items and materials are used.

As an added benefit, all TSS customers are entitled to a 10% discount for selected parts and 20% discount on wheel alignment & balancing as well air-conditioner servicing packages at all authorized Toyota Service Centres. So there are additional savings as well.

For more information of the Toyota Service Savers Package, customers can contact any authorized Toyota showroom or service centre. For the nearest location, visit toyota.com.my or call the Toyota freephone line 1-800-8-TOYOTA (869682).

Two more UMW Toyota Motor branch outlets transferred to dealers

29 Mitsubishi Motors service centres operating again

Selected authorised service centres in the Mitsubishi Motors Malaysia (MMM) network are now operating after receiving approval from the Ministry of International Trade and Industry (MITI) to re-open after being closed during the Movement Control Order period.

Other than Sabah, one or more service centres in every state is open, and more should resume operations in due course. The list of locations below shows those now operating:

Mitsubishi service centres — *Listing as at May 3, 2020. For updates on service centre openings, **click here**.*

Safety measures for customers and staff
To comply with the strict Standard Operating Procedures set by MITI, the service centres will have the following safety measures for the safety of customers and staff:

» Appointment basis only, no walk-in customers are allowed

» Contactless car acceptance

» Pick-up and drop-off only; customers are not allowed to wait at the premises

» Temperature checks and the use of facemasks for all customers and staffs

» Hand sanitizers available at the entrance of the service centres

» Vehicles sanitized before return to owners

MMM also assures owners that all warranty matters will continue to be honoured even if scheduled servicing and inspection has been missed due to the period of the Movement Control Order.

For emergency assistance and enquiries, customers and owners may call 1-800-88-2166 / 03-21610246.

Cycle & Carriage Bintang sends the service centre to your home

Many service centres are resuming operations and welcoming owners who must be eager to have their vehicles serviced or repaired. However, some owners may be busy, especially with the sudden announcement that businesses can commence next week. Thus they may not be able to send their vehicles in for servicing.

For such customers, Cycle & Carriage Bintang Berhad (C&C) has a personalised service which brings the service centre to the home. Known as the Mercedes-Benz Star Mobile, it’s actually been available for the past two years. The service includes scheduled maintenance work, wiper blade replacement, oil filter, air filter, combi filter and dust filter replacement, key battery replacement and car battery replacement.

“We introduced this first-of-its-kind service to the Malaysian market in 2018 on a trial basis. Now, with the Movement Control Order and social distancing, the Mercedes-Benz Star Mobile service provides customers peace-of-mind as they are able to remain within the safety and comfort of their homes while our technicians care for their vehicle on-site,” explained C&C CEO, Wilfrid Foo.

Transparency with cost estimates
In compliance with the current health and safety requirements, all contact points in the vehicle (a Vito van) are sanitised after every service and C&C conducts temperature checks on its technicians daily. Along with added convenience and quality, customers are assured greater transparency with cost estimates provided ahead of services including itemised costs for required parts and labour cost. This enables the customer to make a more informed decision about the maintenance of their Mercedes-Benz vehicle.

“Cycle & Carriage is dedicated to providing Exceptional Journeys to customers. We are continually learning and understanding each customer’s needs and preferences. We aim to be a trusted dealer partner by translating our insights into innovative services and experiences that enhance the overall customer journey. The Mercedes-Benz Star Mobile is a shining example of a premium service that delivers greater convenience and peace of mind when it comes to caring for our customers’ cherished Mercedes-Benz vehicles,” said Mr. Foo.

The Mercedes-Benz Star Mobile travels with two qualified technicians and is fully equipped with the Xentry Diagnosis system, special tools and technician hand tools to perform the stipulated maintenance jobs.

It is available by appointment within the Klang Valley. During the MCO period, availability is daily (except Sundays and public holidays) from 9 am to 3 pm, and Saturday from 9 am to 12 noon.pm.

Door-to-Door service as an alternative
Alternatively, Mercedes-Benz owners can also use C&C’s ‘Door to Door’ service. They can call their preferred C&C authorised service centre and their vehicle will be picked up for servicing and then returned when the work is completed. The service (for which there is a charge) is available up to 30 kms driving distance from the authorised Mercedes-Benz Service Centre. For the owner’s peace of mind, the vehicle will be covered by insurance between the home and service centre.

Cycle & Carriage Body & Paint facility gets 100% score again from Daimler AG

All authorised Volkswagen service centres open for business

Volkswagen owners in Malaysia who have been waiting to send their vehicles to the service centres for required maintenance, deferred during the Movement Control Period (MCO), can now do so. – Following the recent announcement by the Ministry of International Trade and Industry (MITI), automotive service centres can resume operations at full capacity.

As such, all authorised Volkswagen service centres in the country will now resume their operations. Showrooms will, however, remain closed for the time being while the MCO is in effect.

Volkswagen Passenger Cars Malaysia (VPCM) said that its service dealers will adhered to the strict guidelines and Standard Operating Procedures (SOP) required by MITI. In connection with this, a ‘Safe Hands’ campaign is adopted taking customers’ and employees’ health into consideration.

The new standard operating procedure includes contactless vehicle acceptance, video walk-throughs, sanitization before and after repair, and cashless payments with e-invoicing during the contactless car pick-up. Additionally, selected dealers will offer vehicle pick-up and drop-off arrangements.

Customers need to make an appointment in advance and are advised to contact their respective service centres for this. Those Volkswagen owners and frontliners who had previously booked their appointments via the Welcome Back campaign will receive priority slots, depending on availability.

“As we prepare to attend to the aftersales needs of our customers, we do this keeping in mind that social distancing is the new normal, and that hygiene and sanitization is now an essential part of daily precautionary measures. I am pleased to say that our ‘Safe Hands‘ SOP adheres to these new standards and will apply to all aspects of our business operations, and not just at our service centres,“ said Erik Winter, Managing Director of VPCM.

Mr. Winter added that other safety precautions implemented at service centres will include regular sanitization of the premises and regular temperature screenings on all staff and customers.

For further information or contact information for authorised service centres, visit www.volkswagen.com.my.

Volkswagen Passenger Cars Malaysia shows appreciation for efforts of frontliners

Authorised Honda dealerships resume service operations from today

Selected authorized Honda dealerships have begun to resume operations from today (April 29) as permission has been granted by the Ministry of International Trade and Industry (MITI). All service centres in the country had to be closed earlier under the Movement Control Order (MCO) which came into effect on March 18, 2020.

During the period of closure, only emergency services were permitted to assist owners to move their vehicles which may have been immobilized. However, no repair work or maintenance was allowed, and the vehicles had to remain in the service centre for the duration of the MCO.

“Honda Malaysia is truly inspired by the spirit of Malaysians, especially all the frontliners, to overcome the unprecedented situation. The journey to flatten the curve has been tough and extensive but we are ‘Together As One’, staying home in order to have a better outcome for all. We will comply with the extension of the MCO in support of the efforts taken by the Malaysian government and people amid the current situation,” said Honda Malaysia’s Managing Director & CEO, Toichi Ishiyama.

“At the same time, customers need to have their cars in good, reliable condition and hence, require maintenance service. As we resume our aftersales services, we emphasize the importance of continuing to adhere to the MCO rules, being attentive and to take precautions especially in hygiene through frequent sanitization and disinfection, general cleanliness and social distancing,” he added, giving assurance that the precautionary and control measures will be strictly implemented at the Honda dealerships to provide a safe environment during customer visits.

Procedures at service centres
Upon arrival at the dealership, customers will undergo temperature scanning and hand sanitizers have been prepared for their use while their appointment status is being verified. Individuals recording temperature of 37.5 degrees C. and above or are exhibiting symptoms of fever, cough and shortness of breath will be advised to leave the premises to immediately seek medical attention.

Honda Malaysia has also asked its dealers to enforce stringent measures concerning crowd control and social distancing. The number of customers present at any one time for their vehicle service in the dealership shall be limited at minimum capacity. It is compulsory for customers to make appointments with their nearest dealer (within 10 kms of their home) to smoothen their visit and ensure the availability of a slot for their service before going to the service centre.

To facilitate social distancing, the dealers are commencing a car drop service. This new service allows customers with appointments to just drop off their cars at the dealerships and conduct discussion on their car service updates or enquiries via telephone with the service advisors so as to maintain social distance. This practice will not only help safeguard the well-being of the customers and service advisors, but also provide substantial convenience to Honda owners.

Honda Malaysia is also taking extra precautions to ensure the highest safety and good personal hygiene of service advisors. Temperature checking will be implemented on employees and they are reminded to wash their hands regularly, and practice social distancing by maintaining a distance of 1 metre from one another at all times. Hand sanitizing stations are set up for the convenience of service advisors and customers, and some areas in the dealerships will be restricted or remain closed to ensure customers safety.

Honda Malaysia and SOCAR offer cars for use by frontliners

VW Introduces 3-Year Free Maintenance Programme

Happy New Year! Well, to usher in 2018, Volkswagen Passenger Cars Malaysia (VPCM) has announced the introduction of a free 3-year / 45,000km (whichever comes first) maintenance programme. All Volkswagen cars registered from 1^st January 2018 are eligible, regardless of model.

Erik Winter, Managing Director of VPCM said that the three-year free maintenance programme on Volkswagen cars will help provide peace of mind to owners as the cost of caring for their cars are being taken up by Volkswagen.

“With this programme in place, owners need not have to worry about the maintenance of their Volkswagen. This also reaffirms the commitment we have towards our customers – not just in strengthening our aftersales service, but also the Volkswagen ownership experience for our owners,” he added.

The programme covers all maintenance costs, as per the standard maintenance schedule with the exception of wear-and-tear parts such as brake discs, pads, windscreen wipers and bulbs. The owners of the cars will also need to follow the service schedule at authorised Volkswagen service centres or risk voiding the coverage.

In addition to the new programme, customers purchasing any variant of the entire Passat family will also enjoy low interest rates from 0.88% per annum.

For more information click www.volkswagen.com.my.

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