Volkswagen owners in Malaysia who have been waiting to send their vehicles to the service centres for required maintenance, deferred during the Movement Control Period (MCO), can now do so. – Following the recent announcement by the Ministry of International Trade and Industry (MITI), automotive service centres can resume operations at full capacity.
As such, all authorised Volkswagen service centres in the country will now resume their operations. Showrooms will, however, remain closed for the time being while the MCO is in effect.
Volkswagen Passenger Cars Malaysia (VPCM) said that its service dealers will adhered to the strict guidelines and Standard Operating Procedures (SOP) required by MITI. In connection with this, a ‘Safe Hands’ campaign is adopted taking customers’ and employees’ health into consideration.
The new standard operating procedure includes contactless vehicle acceptance, video walk-throughs, sanitization before and after repair, and cashless payments with e-invoicing during the contactless car pick-up. Additionally, selected dealers will offer vehicle pick-up and drop-off arrangements.
Customers need to make an appointment in advance and are advised to contact their respective service centres for this. Those Volkswagen owners and frontliners who had previously booked their appointments via the Welcome Back campaign will receive priority slots, depending on availability.
“As we prepare to attend to the aftersales needs of our customers, we do this keeping in mind that social distancing is the new normal, and that hygiene and sanitization is now an essential part of daily precautionary measures. I am pleased to say that our ‘Safe Hands‘ SOP adheres to these new standards and will apply to all aspects of our business operations, and not just at our service centres,“ said Erik Winter, Managing Director of VPCM.
Mr. Winter added that other safety precautions implemented at service centres will include regular sanitization of the premises and regular temperature screenings on all staff and customers.
For further information or contact information for authorised service centres, visit www.volkswagen.com.my.
Selected authorized Honda dealerships have begun to resume operations from today (April 29) as permission has been granted by the Ministry of International Trade and Industry (MITI). All service centres in the country had to be closed earlier under the Movement Control Order (MCO) which came into effect on March 18, 2020.
During the period of closure, only emergency services were permitted to assist owners to move their vehicles which may have been immobilized. However, no repair work or maintenance was allowed, and the vehicles had to remain in the service centre for the duration of the MCO.
“Honda Malaysia is truly inspired by the spirit of Malaysians, especially all the frontliners, to overcome the unprecedented situation. The journey to flatten the curve has been tough and extensive but we are ‘Together As One’, staying home in order to have a better outcome for all. We will comply with the extension of the MCO in support of the efforts taken by the Malaysian government and people amid the current situation,” said Honda Malaysia’s Managing Director & CEO, Toichi Ishiyama.
“At the same time, customers need to have their cars in good, reliable condition and hence, require maintenance service. As we resume our aftersales services, we emphasize the importance of continuing to adhere to the MCO rules, being attentive and to take precautions especially in hygiene through frequent sanitization and disinfection, general cleanliness and social distancing,” he added, giving assurance that the precautionary and control measures will be strictly implemented at the Honda dealerships to provide a safe environment during customer visits.
Procedures at service centres
Upon arrival at the dealership, customers will undergo temperature scanning and hand sanitizers have been prepared for their use while their appointment status is being verified. Individuals recording temperature of 37.5 degrees C. and above or are exhibiting symptoms of fever, cough and shortness of breath will be advised to leave the premises to immediately seek medical attention.
Honda Malaysia has also asked its dealers to enforce stringent measures concerning crowd control and social distancing. The number of customers present at any one time for their vehicle service in the dealership shall be limited at minimum capacity. It is compulsory for customers to make appointments with their nearest dealer (within 10 kms of their home) to smoothen their visit and ensure the availability of a slot for their service before going to the service centre.
To facilitate social distancing, the dealers are commencing a car drop service. This new service allows customers with appointments to just drop off their cars at the dealerships and conduct discussion on their car service updates or enquiries via telephone with the service advisors so as to maintain social distance. This practice will not only help safeguard the well-being of the customers and service advisors, but also provide substantial convenience to Honda owners.
Honda Malaysia is also taking extra precautions to ensure the highest safety and good personal hygiene of service advisors. Temperature checking will be implemented on employees and they are reminded to wash their hands regularly, and practice social distancing by maintaining a distance of 1 metre from one another at all times. Hand sanitizing stations are set up for the convenience of service advisors and customers, and some areas in the dealerships will be restricted or remain closed to ensure customers safety.
For those who have been frustrated by the one-person-per-vehicle ruling under the Movement Control Order (MCO), there’s good news. The ruling has now been amended to permit two persons to be in a vehicle – but there are also conditions. The two persons should be from the same household and family, so it would be husband and wife, or mother and child, etc.
And as before, travel (maximum of 10 kms) is only permitted for the purpose of buying essential groceries, food, medical supplies or to seek medical treatment. And the range from home is 10 kms, unless there is a special reason to go further, ie for specialized medical treatment at a specific hospital or clinic (documents must be shown).
This allowance should be appreciated so don’t use it as an opportunity to go dating because that would get you arrested. Those who abuse this allowance will only cause problems for other law-abiding citizens who follow the rules because the authorities may decide to withdraw it since there is disobedience.
The police and armed forces are at roadblocks day and night, in the sun and rain (and storms), so don’t make their job harder by not following the regulations. And if you wish to show appreciation for their hard work, pass them a box of drinks for them to buka puasa.
As the situation improves with regards to the COVID-19 pandemic in Malaysia, the government is slowly adjusting the regulations but stresses the need to observe social distancing. This must be kept in mind now that more people can go out so supermarkets and other places will see more customers.
Many service centres are also operating but customers are asked to make appointments before going. This is to enable the personnel to adhere to the conditions of their permit to operate. The companies must practice social distancing in their premises for the protection of the public as well as their staff. Therefore making an appointment will enable them to prepare for the arrival of a customer and minimize interaction.
Note also that the 10-km range limit applies so choose the service centre closest to you. To determine how far away it is, you can use Waze or Google Maps to check the distance.
Last day to apply for interstate travel
Today is also the last day to apply for interstate travel. This is only for those who have been trapped in another place and want to return to their home in the city. To date, the police have received over 250,000 applications via the Gerak Malaysia mobile application. After reviewing the applications, the police will provide the National Security Council with the data for discussion on the schedule to allow travel to take place.
The plan is for the schedule to be from May 1, 2 and 3, depending on the volume of traffic and the origins/destinations of the travellers. Applicants who receive approval will be issued a QR code which they must show at roadblocks to pass through without problems.
The police have confirmed that those who wish to travel interstate for the purpose of returning to their homes will be able to do so on May 1, 2 and 3, 2020. However, they will need to register for the permit to do so, and their application will be subject to approval.
Applications are to be done through the Gerak Malaysia app which can be downloaded from the Apple App Store, Google Playstore and also the Huawei App Gallery. Applications can be done from tomorrow (April 26) and not today, as earlier stated. Applicants must also update their information regarding travel destinations and will be inform on May 1 of the application status.
In the event that the applicant is unable to use the mobile app, applications in writing can also be made at the nearest police station. However, the public is encouraged to use the mobile app if possible so that they do not have to be present at the station. Earlier, when the Movement Control Order and ban on interstate travel was announced, there were large queues at police stations because there was, initially, an instruction to apply for permits to do interstate travel.
Note that this permission to travel is strictly for those whose home is in another town or city as the government is not allowing ‘balik kampung’ journeys this year. So if you cannot prove that you actually reside in a different place, it may be difficult to get approval. The provision is generally for those living in the cities and who have been away for the period of the MCO which has been more than one month.
Facilities at R&R locations are closed but the toilets are still available.
Those who receive approval to travel must adhere to the conditions they will be given. They should also note that the R&R facilities (including suraus) along the highways are closed. They can stop to use the toilets and also refuel at petrol stations which will be open from 6 am to midnight. Social distancing should be practiced at all times.
With the improving situation relating to the COVID-19 pandemic (though it is far from being over), the government has been progressively easing restrictions set under the Movement Control Order (MCO) that started on March 18 and is presently scheduled to be lifted on May 12, 2020. During that time, there have been many people who may have been in other towns and cities, away from their regular places of residence, who got stuck there because interstate travel was stopped.
As Hari Raya is coming and it has also been some time that they have been stuck away from their homes, the government is considering allowing movement for the purpose of returning to their homes. It should be noted that the government is firm on not permitting ‘balik kampung’ travel and permission is likely to be given to those who can prove that their actual place of residence is in another town or city.
At this time, starting from today, those who want a permit to travel for the purpose of returning home can apply from today (Saturday April 25). They can register online using the Gerak Malaysia app with the police and Communications and Multimedia Ministry (MCMC). Those who do not have internet access can go to the police station nearest to them to register.
However, it should be noted that this is only a registration process and not only subject to approval by the police, but it is also not confirmed that the restriction on interstate travel will be lifted. A final decision will only be made on or after May 1, after a review by the National Security Council and Health Ministry.
University and college students may go home
Meanwhile, plans are also being made to allow university and college students to return to their kampungs. They have been confined to their campuses since the MCO started and as there have been no clusters of infections appearing in these places, it may be safe to allow them to leave.
However, the Health Ministry, while stressing that there should be no ‘balik kampung’ travel, has strongly recommended that any such move must be done properly with protective measures such as social distancing being implemented. Transportation should also not be by public transport so buses will have to be organized to send the students.
Balik kampung journeys will not be permitted this year so we won’t see such scenes when thousands of vehicles move along the highways.
JPJ open from April 29
Meanwhile, the JPJ (Road Transport Department) will open its counters from April 29 (next Wednesday) with limited services available from 8 am to 1 pm. The services are primarily for commercial vehicle owners.
Registration of new vehicles is not mentioned so car companies won’t be able to get this necessary process completed in order to deliver the new cars to customers. So it looks like the car industry will see zero sales for April, an unprecedented occurrence in its history. The same would apply in some countries although many only began their restrictions after Malaysia’s move and will remain in lockdown for a number of weeks more.
Most authorised service centres are open again but you should make an appointment first.
As for service centres which had been closed, most of those managed by authorized franchise holders are operational. Permission has been granted for them to provide aftersales services but because the conditions stipulate a minimal workforce, appointments need to be made in advance to schedule work. Also bear in mind that 10-km range limit from your home under the MCO (you can use Waze or Google Maps to determine the distance).
Health warning when you get home
For those who have been away from their homes for over a month, it will be nice getting back to familiar surroundings. But before you start to use the water in the house, you should consider running it for some time to get fresh water in. Studies have found that over many weeks, bacteria can start to grow in water pipes that have not had water passing through them daily. Even filters may have bacterial growth which can occur anywhere there is dampness. This article will give you more insights into the issue.
With the Ministry of International Trade and Industry akkowing companies to resume their service centre operations in stages since April 20, Hyundai-Sime Darby Motors (HSDM) today confirmed that all Sime Darby Auto Hyundai (SDAH) service centres have resumed operations.
As the conditions of allowing resumption require companies to have only a minimal number of service personnel and customers at the service centres (so as to enable social distancing), SDAH service centres are only accepting customers by appointment.
So owners are advised to contact their nearest SDAH outlet to arrange an appointment, bearing in mind that there is a 10-km limit from home stipulated by the Movement Control Order (MCO). SDAH service centres are located at Ara Damansara, Petaling Jaya, Selangor; Old Klang Road, Kuala Lumpur; Ipoh, Perak; Georgetown and Prai, Penang; as well as at Skudai, Johor.
They will operate between 9 am and 4 pm on weekdays and 9 am to 12 noon on Saturdays for most SDAH service centres except for outlets in Georgetown and Prai, which will operate from 8 am to 5 pm and 9 am to 2 pm, respectively.
All SDAH service centres will adhere to health and safety guidelines such as social distancing measures, regularly disinfection, temperature checks for staff and customers upon entry, and provide hand sanitisers at all customer touchpoints.
Warranty Extension Programme
HSDM has also launched the Hyundai C A R E Warranty Extension Programme, allowing for the extension of original warranties that expire in March and April 2020. This initiative is in tandem with Hyundai Motor’s launch of its warranty extension policy for Hyundai vehicles worldwide. This will ensure that Hyundai customers will still be eligible for warranty for repairs and other related services even though delayed due to the MCO.
Warranty extensions will be until May 31, 2020. Nevertheless, should the MCO period is further extend, a 30-day extension will be given from the last day of MCO if that occurs later. Vehicles with service overdue due to the MCO restrictions will need to be sent in for service within 30 days from the last day of MCO to ensure the validity of the warranty.
“We understand our customers’ predicament of not having access to our service centres during this period, and they are probably worried about their warranty,” said Low Yuan Lung, Managing Director of HSDM. “With Hyundai C A R E, we wish to set their minds at ease with regards to their warranty eligibility. Not only do we care about our customers’ health and safety, we care about the ‘health’ and safety of their vehicles as well.”
On March 18, 2020, the government activated the Movement Control Order (MCO) nationwide as a measure to stop the spread of the COVID-19 coronavirus by limiting human contact. As had been seen when some other countries had implemented similar actions, many people quickly left the cities to return to go to other places and as some of them were already infected, they carried the virus further and started an explosion of cases.
The Malaysian government wanted to avoid that so one of the strict conditions was that there would be no interstate travel, besides forbidding Malaysians to leave the country. The aim was to keep those who might be infected where they were so that health authorities could identify and screen them and then isolate them. But even before the MCO started, there were already some infected persons going to other towns and the spread would later be evident in other parts of the country as clusters of infected persons were found.
Over 830 roadblocks have been set up nationwide to monitor traffic and strictly enforce the MCO regulations.
So there have been many people who went back to their hometowns before the MCO started and then got stuck there ever since. But with Hari Raya coming, the government is still reluctant to lift the interstate travel restriction. The Health Ministry is concerned that if there is the usual ‘balik kampung’ exodus, the number of cases could rise again, and all our #stayathome sacrifices for over a month will have been wasted.
Register with Gerak Malaysia app
However, the government has now announced that those who want to return to urban areas might be able to do so. They can register online using the Gerak Malaysia app with the police and Communications and Multimedia Ministry (MCMC) from April 25 (this Saturday), according to Senior Minister Datuk Seri Ismail Sabri Yaakob during his daily press briefing today.
Those who do not have internet access can go to the police station nearest to them to register. But, at this time, this is just registration for permission to travel. A final decision will only be made on or after May 1, after a review by the National Security Council and Health Ministry.
To date, over 830 roadblocks have been set up by the police and armed forces in towns and cities around the country to enforce the MCO conditions. While most people are aware that they cannot do ‘social motoring’, there are still some who deliberately break the law and when caught, they will have to pay a fine of RM1,000 and might also spend time in jail.
MCO has helped
The latest numbers show that there are positive results from having the MCO although it has caused a lot of stress for many people. As of April 21, 5,482 Covid-19 cases have been reported but 3,349 (61%) have recovered while there have been 92 deaths (1.68%) related to the virus.
There are also more Green Zones (areas without any active Covid-19 cases), with the number at 64. Red zones (41 cases or more) number 14, with the highest number in the Lembah Pantai district in Kuala Lumpur (347 cases).
Over the past week, there have been remarks on social media by motorists who have become frustrated by what seems to be the increasing number of vehicles on the road. This is in spite of the Movement Control Order (MCO) restricting a large portion of the population to their homes. This being the case, it is expected that the traffic volumes should be less.
However, it has to be noted that the MCO does not stop people from travelling if they wish to go to the supermarket to buy essential items or to pick up food orders. So there will still be many vehicles on the road daily and their occupants (should be one person in the vehicle) are not breaking the law.
70% of motorists are in essential services
What the police have found is that 70% of the vehicles on the road are those being driven by people in essential services – those who work in banks, hospitals and telcos, for example. And as additional sectors have been allowed to resume operations, there will be more and more vehicles on the road in coming weeks when the companies receive their approval letters and recall their employees for daily work.
The other thing to also remember is that the roadblocks will inevitably create a queue. On the Federal Highway between Kuala Lumpur and Petaling Jaya, for example, three lanes are closed off and traffic is directed to a single lane. Each vehicle has to stop and be checked which requires a bit of time. It may be helpful of the police have two lanes instead but manpower may be an issue as they have had to set up roadblocks nationwide.
Travel during off-peak hours
From the police studies, about 25% of the motorists are those who are buying essential items or doing other permissible things such as going to a hospital. Of course, there are also those who travel for invalid reasons which is why the checking is needed, and those who are found to be doing so are likely to be arrested and have to pay a RM1,000 fine as well as spend time in jail.
The police recommend that those who are out buying stuff travel at non-peak hours which would be after 9 am or before 5 pm. In this way, there will be less traffic on the road so those who are working in the essential services can proceed with less delay.
Less crime, less accidents
Meanwhile, it has also been found that crime and road accidents have fallen significantly. Since the MCO started on March 18, the number of road accidents has dropped by almost 70%, with a total of 10,382 accidents recorded between March 18 to April 14.
However, the reduced traffic on many roads has also led some motorists to ignore laws. There have been complaints of speeding and even more dangerous, not stopping for red lights at junctions. Yes, it’s nice to drive around but you still need to adhere to laws.
The police and army personnel are manning the roadblocks day and night, in the hot sun and lately in the rain. If you wish to do so and can afford it, drop off a box of water or drinks for them on your way home after buying your essentials. Let’s show our appreciation to these frontliners.
Face mask not compulsory
Incidentally, wearing a face mask is not compulsory when out of the home (unlike in Singapore now). So if you choose not to wear one while driving, you will not be committing any offence. Of course, for the personnel at roadblocks who have to check thousands daily, it would make them feel more comfortable if the driver has a face mask on but there are no grounds for being detained if he or she does not wear one.
All other earlier regulations relating to travel remain in force and we are not aware of any changes. The authorities have clarified that those who have to travel beyond the 10-km range because they have to go for specialised medical treatment are permitted to do so. Of course, they should have documents to prove their need to travel further. The police are not insensitive to genuine cases and what angers them is people who tell lies or simply refuse to follow the basic instruction to #stayathome.
With many countries having lockdowns or restricted movements, traffic levels have dropped as people travel less. Waze data shows that across the world, Waze users are driving 60% fewer kilometres compared to the February daily average for a 2-week period (February 11 – 25 2020).
In Malaysia, which has had a country-wide Movement Control Order (MCO) since March 18, Waze users are driving significantly less (80% fewer kilometres), compared to the same February daily average.
Waze data shows the sudden and significant change when the Movement Control Order came into effect on March 18.
Despite the overall decrease in the number of people on the road, there are still essential journeys that need to be made every day, such as purchasing necessities, seeking medical care, or to perform official duties for those under essential services.
Understanding that there are places, eg Malaysia, where the authorities are using various measures such as roadblocks to ensure compliance with the regulations, Waze Map Editors and the Waze Crisis Response team are currently working with 58 countries (and counting) to add region-specific relief efforts including road closures, red zones, and more, to the map.
This crisis response will help those who have the travel for legitimate purposes to get to their destinations promptly and home again safely.
The change in distances motorists in Kuala Lumpur have been travelling while the Movement Control Order has been in force.
Waze has also launched a COVID-19 Landing Page asking governments around the world to contribute data on medical testing centre and emergency food distribution centre locations to help improve its maps for users. Once the data is received, Waze will validate and add the details to the map, and then inform drivers accordingly.
Another initiative that Waze has quickly rolled out is support for drive-throughs and curbside pick-up to help provide users with minimal contact access. This will help compliance with social distancing guidelines. With new Location Personalities badges and search features, businesses which need to update their information can do so in a few simple steps or contact Waze’s support team for help.
For more information about Waze and its community as well as partners’ COVID-19 relief efforts, click here.
By now, Malaysians would know that the Movement Control Order (MCO) will not expire on April 14 but continue till April 28, 2020. The reason is to give more time for the effects of social distancing and restricted movements to slow down the spread of the COVID-19 coronavirus and ‘flatten the curve’. The latter refers to a graph which projects the number of infected cases and the ‘flatten to curve’ will keep the number lower so that our medical facilities can cope.
In Europe and America, the number of cases has gotten so high that hospitals cannot cope and lives are being lost because of insufficient life-saving equipment and even beds. We do not want that to happen in Malaysia and it seems that the MCO has worked to some extent although the Health Ministry’s Director-General says that more time is needed.
Understanding that the restrictions, which have included closure of most businesses, has seriously affected the economy and put increasing pressure on workers, the government will permit certain sectors to operate in what we hope is the final phase of the MCO. The sectors involve industries such as machinery and equipment, social health services, construction, aerospace, optical shops, laundry shops and barber shops. Earlier, hardware shops had already been allowed to operate on certain days and within certain hours.
Some sectors of the auto industry are also allowed to operate in the coming weeks. These are plants and companies which are involved in the assembly of vehicles for exports (production for the domestic market is not allowed). This would mean brands such as BMW, Mazda, Perodua, Peugeot, Proton and Volvo, along with the companies which provide parts to them.
It’s good news but might not be as helpful to the companies as it seems. There are still parts and systems that are imported from not just other ASEAN countries but also Japan and Europe and with many production facilities shut down, it may not be possible to finish assembly of the vehicles. Just one part not being available means the vehicle cannot be completed although there might be a small stock of the parts.
However, most automobile factories today operate on a just-in-time system where a minimum stock is kept to reduce storage space requirements. Under normal circumstances, the supply chain from overseas is constant and that’s fine. Now with many sources shut down and also local restricted movements for which exemption will be needed to get the parts out from the ports, it will be a challenge for the assemblers.
Then there’s the matter of whether importers in other countries want new vehicles. Vehicles from Malaysia are exported mainly to ASEAN countries as the ASEAN Free Trade Area (AFTA) agreement allows them to be imported duty-free. But Thailand, Indonesia, Brunei and the Philippines are all under similar crisis conditions and sales would be down.
Service centres allowed to open
When the MCO was first activated, all service centres had to close. The only allowance was for emergency services to tow disabled vehicles or change batteries, but no work was to be done at the premises. If a car was towed there, it would remain there until the MCO was over before any repair work could start.
Now, it has been announced that ‘aftersales activities’ will be allowed to resume from next week (provided approval is given to the company by MITI). This is taken to mean that the service centres can operate and receive cars for servicing. So far, it is not known if the companies will open their service centres and we’ll only know after Monday when applications are submitted.
The manager at a company selling a leading brand said that there is also concern about their own people getting infected and whether it is worth the risk for now. Furthermore, with the 10-km range imposed under the MCO, there may be vehicle owners who may be beyond range to reach the authorized service centres.
The personnel at roadblocks have been instructed to be stricter and many people have been charged with disobeying the regulations, which means a RM1,000 fine or 6 months in jail (higher penalties might be considered).
Basically, for private motorists, besides the 10-km range from your home that you can travel to buy essential items or for emergencies, only one person can be inside the vehicle. You may be required to show proof of residence which, if not the same as what is on your MyKad, can be shown with TNB or water bill for your current place of residence. You are not allowed to wander around after making your purchases and should return straight home.
As everyone from the Prime Minister to the medical personnel at hospitals has appealed: STAY AT HOME. This is how you can do your part in the War on COVID-19. It may be frustrating and for many, a worrying time as it creates uncertainties about the future but we need to make the sacrifices so our lives can return to some normalcy (although things will be different for sure).
