After investigation conducted by Nissan Motor Co. Ltd, Edaran Tan Chong Motor Sdn Bhd (ETCM) has been informed that approximately 4,001 units of Nissan Serena S-Hybrid (C26) manufactured in Japan between September 2012 and November 2013 need to be recalled. The vehicles that were imported and distributed by ETCM require reprogramming of the CVT control unit.
According to ETCM, only the imported CBU units are affected and the locally-assembled Serena that was subsequently introduced in November 2014 does not have the issue. The current locally-assembled Serena S-Hybrid (C27) launched in May 2018 and other Nissan models currently on sale are also not affected.
The work will be carried out by Tan Chong Ekspres Auto Servis (TCEAS) which has outlets nationwide. The reprogramming will take approximately 45 minutes and owners will not be charged for anything related to the exercise.
Owners of the affected MPVs will be notified directly by TCEAS by letter, SMS or Whatsapp. Selected TCEAS outlets have extended hours of operation and will service vehicles on weekends and public holidays as they are open 365 days a year. Owners are advised to call the nearest TCEAS outlet to make an appointment beforehand.
As vehicle ownership of some vehicles may have changed over the years, ETCM advises current owners of the model to call the Nissan Customer Care Centre toll-free line at 1800-88-3838 to find out if their Serena S-Hybrid is among those listed for recall action.
ETCM and TCEAS regret any inconvenience caused to owners and reaffirm their commitment to ensure customers’ safety, service and satisfaction are of the highest level.
Volkswagen Passenger Cars Malaysia (VPCM) has announced a voluntary recall for models produced between 2011 and 2015 to rectify the hydraulic pressure accumulator within the 7-speed dual clutch gearbox (DSG) caused by a production deviation.
In individual cases, it has been found that the hydraulic pressure accumulator starts to run at an excessive pressure and this can cause a leak, leading to possible pressure loss. This can interrupt power transmission between the engine and gearbox.
A total of 12,732 Volkswagen vehicles have been identified as being affected by this recall. The affected models are the Beetle, Cross Touran, Golf (Mk 6 and Mk 7), Jetta, Passat (B7), Passat CC, Polo (6R) and Scirocco. This exercise does not affect Volkswagen models produced from 2016 and newer.
Some of the models sold between 2011 and 2015 in Malaysia which are being recalled.
The nationwide campaign will be executed in phases in order to manage the number of cases, and notification to identified owners will be conducted by mail with immediate effect. In the event that you own one of the Volkswagen models mentioned but do not receive any communication from VPCM, it could be that they do not have your contact details because you are not the original owner and their database has not been updated with details of the current owner. Nevertheless, your vehicle will still be accepted under the recall exercise.
Owners can also visit the Volkswagen website to check if their vehicle is affected or call Volkswagen customer care at 1800-18-8947 for further information.
Owners can use the VIN (Vehicle Identification Number) usually located on the dashboard as shown to check whether their vehicle is affected.
They may then contact any authorised Volkswagen service centre to book an appointment and have their vehicle inspected and parts replaced, if need be. VPCM has taken the necessary steps with its dealer partners to ensure parts availability and that the exercise is conducted smoothly and efficiently. All labour and replacement parts for this service will be at no cost to owners.
Additionally, owners will receive a free Volkswagen Care Plus (VCP) membership card as a token of appreciation from Volkswagen. An integral part of Volkswagen Cares, VCP is an exclusive program for owners with vehicles that are 5 years old and older. Member privileges include three 20% service discounts vouchers, 2 years of complimentary Roadside Assistance, and 24-hour on-site battery support (terms and conditions apply).
“As a responsible car manufacturer, customer confidence and peace of mind is of utmost importance to us, and we hope that our owners understand that this campaign is necessary to ensure their continued confidence in the performance of their vehicles,” said Erik Winter, Managing Director of VPCM.
He expressed his regret for the inconvenience caused to the owners and added that while the affected vehicles have been identified, it is possible that not all the vehicles will require parts replacement. “This is a significant exercise for us, and we would like to ensure that all these vehicles are inspected. This campaign is part of our Volkswagen Cares initiative, and we are committed to a high level of customer safety, service and satisfaction,” he explained.
55,354 units of Honda vehicles assembled in Malaysia in 2018 and 2019 are being recalled to replace a fuel pump. This move follows a global action by Honda in many other countries.
It is understood that the fuel pump in affected vehicles may contain faulty impellers. The fault may, in some cases, cause the fuel pump to get stuck and unable to provide fuel, resulting in the engine not starting or stalling while driving.
According to Honda Malaysia, no injuries or accidents have occurred due to fuel pump issues and the replacement is a precautionary measure. The models affected are shown on the chart below:
In a statement issued today, Honda Malaysia apologises for the inconvenience caused to the affected customers and reassures that all its models produced in 2020 are not affected in this product recall.
Owners of affected vehicles will be informed via notification letters which will include details of the product recall. The company urges owners to contact any Honda authorized dealer to make an appointment upon receipt of notification to replace the fuel pump (subject to parts availability). The replacement of the fuel pump and all related costs will be free of charge.
The recall includes the hybrid models as well (HR-V Hybrid pictured).
As the Honda Toll Free number is undergoing technical maintenance, owners can obtain more information on this product recall by contacting any Honda authorized dealer or log on to www.honda.com.my to check their vehicle status.
In the event that you are not the original owner of the vehicle, your contact details may not be available to Honda Malaysia and you might not receive a notification letter. If you believe your vehicle is also among the affected units, you can contact a Honda authorised dealer for assistance to check on the matter.
Following a global recall of a number of Toyota and Lexus models, UMW Toyota Motor Sdn Bhd (UMWT) has announced a Special Service Campaign (SSC) to replace a fuel pump. In Malaysia, Toyota Motor Corporation (TMC) has identified around 12,000 units of Toyota models (Alphard, Camry, Corolla, Innova and Fortuner) and 1,500 units of Lexus models (GS300, GS350, IS300, LC500/500H, LS460, LS500/500H, LS600H, NX200T/300H, RC350/300H, RX350/450H and RX350/450)
The vehicles were manufactured between 2013 and 2019 and distributed by UMWT. The company stresses that models not listed above are not affected by this recall.
Lexus NX is among the models which need to have the fuel pump replaced.
The issue with the fuel pump is that it may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and engine power hesitation may happen. This may result in the vehicle stalling and being unable to restart. TMC is concerned that this could increase the risk of a crash while driving at higher speeds.
UMWT will officially notify affected vehicle owners to bring their vehicles in for the replacement of the fuel pump unit. There will be no charges for the parts and labour involved in this SSC.
If you own one of the vehicles listed and it was manufactured between 2013 and 2019 (and distributed through the authorised Toyota and Lexus network) but do not receive any notification from UMWT, you can contact any authorised Toyota Service Centre or call the Toyota Freephone at 1800-8-TOYOTA (869682) for assistance. For Lexus owners, contact authorised Lexus Service Centres or call the Lexus Freephone at 1800-22-LEXUS (53987).
Daihatsu (Malaysia) Sdn. Bhd. (DMSB) has a Special Service Campaign (SSC) for 1,451 vehicles sold in the Malaysian market to carry out the replacement of a connecting rod in the engine. All the vehicles are the Gran Max model with the 1.5-litre 3SZ engine.
The light commercial vehicles were manufactured between March 7 2018 and April 10 2019 and distributed by DMSB. Daihatsu Motor initially became aware of a potential quality-related issue after routine examination of engines. It was discovered that the connecting rods in the 3SZ engine had a smooth crack and continued driving may cause stalling, accelerated wear and damage to engine. After investigation, it was concluded that the problem occurred during forging of connecting rod at the production stage in the PT. Astra Daihatsu Motors factory in Indonesia.
The Daihatsu 3SZ engine of the Gran Max
Owners of the affected vehicles will be notified directly and requested to bring their vehicles to any authorised Daihatsu Service Centre for inspection and replacement of the connecting rod. The inspection and replacement process will take approximately 18 hours (subject to the work schedule at the service centre) and there will be no charges to the vehicle owner for parts replacement and labour.
In the event that you may not be the original owner and your contact details are not available to DMSB, you can call the company’s SSC Customer Support Line 03-5512 3411 for clarification and assistance.
Honda Malaysia is recalling 23,476 units of Honda vehicles to replace the Takata front airbag inflator modules as a preventive measure. According to a statement from the company this evening, these vehicles have been recalled before but the reason for being recalled again is not explained. But whatever the reason, this is a very serious matter so don’t delay in responding to it.
The affected models are shown below:
Models involved in recall for Takata front driver airbag inflator replacement Civic: 2006 – 2007 & 2009 – 2011 CR-V: 2007 – 2008 & 2010 – 2011 Stream: 2010 & 2012 Insight: 2011 – 2012 City: 2009 – 2013 Jazz: 2012 – 2013
2011/2012 Honda Insight Hybrid is also on the recall list.
The company apologises for the inconvenience caused to customers once again. However, it stresses that this replacement is necessary as a precautionary action and urges affected customers to respond as soon as possible.
Honda Malaysia would like to emphasise that all its current selling models are not affected and the company will continue to uphold transparency and stringent controls to ensure customer safety. Affected customers will receive notification letters from Honda Malaysia with the details of this recall and stock availability.
File photo of Takata airbag inflator modules at the Honda Malaysia warehouse.
The replacement of Takata front airbag inflator stock for these 23,476 units of Honda vehicles will be available in stages and Honda Malaysia is doing its ubest to ensure 100% stock availability in the shortest period of time. The replacement of the defective Takata front airbag inflators is free of charge and all related costs of the replacement will be borne by the company.
More than 249,000 modules replaced in Malaysia
This particular recall phase this year does not significantly change the total number of recalled vehicles as it involves replacement of inflators installed in vehicles previously subject to recall. As at October 1 2019, Honda Malaysia has completed more than 249,000 units of Takata front driver airbag inflator replacements, which translates to 91% completion ratio. The total number of Takata driver and passenger front airbag inflator replacements completed is at more than 537,000 units or 89% completion ratio.
Honda Malaysia has been the most pro-active company in Malaysia where the Takata airbag inflator module recall has been concerned. It has used many different approached to get owners of affected vehicles to respond, making the process as convenient as possible. Personnel have even visited used car lots to locate affected vehicles and carried out the replacement.
Honda Malaysia appeals to owners of vehicle affected who have yet to have their Takata front airbag inflators replaced to do so urgently as it may deploy with excessive internal pressure when activated. The defective airbag inflator casing might rupture which may result in injury or fatality of the driver and passenger.
If you are not the original owner of the vehicle, Honda might not have your contact details and you may not receive a notification. If you believe that your vehicle is affected, you can check its recall status either by logging on to www.honda.com.my or www.productrecall.honda.com.my or by calling Honda Toll Free number at 1-800-88-2020. Authorised Honda dealers nationwide can also provide assistance to check.
UMW Toyota Motor (UMWT) has initiated a Special Service Campaign (SSC) to replace the airbag inflator module components of certain Toyota models sold by the company. The vehicles involved in this campaign were subjected to a previous Takata airbag inflator module recall and repaired between 2014 and 2019. At that time, a certain number of vehicles were replaced with non-desiccated airbag inflators modules produced by Takata but for this new SSC, those airbag inflator modules will be replaced with one that has improved components.
Approximately 41,000 Toyota vehicles
UMWT says there are approximately 41,000 Toyota vehicles manufactured from 2001 to 2013 involved. These are the Toyota Vios produced from May 2003 to August 2007, and September 2007 to July 2013; Toyota Corolla Altis produced from July 2001 to July 2007; Toyota Camry produced from June 2002 to December 2005; and Toyota Yaris produced from January 2006 to August 2007.
(Above and below) The models being recalled for the Special Service Campaign
In accordance with standard practice, the company will notify all affected vehicle owners officially and perform the necessary replacement at no charge to the owners. In the event that you believe your vehicle to be affected but have not received any notification, you can visit Toyota’s Special Service Campaign webpage to check using the Vehicle Identification Number (VIN) Checker. To those who have uploaded the Toyota Drive Apps, there is also a link to Toyota’s SSC page and the VIN Checker. Information on other vital SSCs is also available on the webpage.
Further information can also be obtained from any authorised Toyota service centre or by calling the Toyota Freephone at 1-800-8-TOYOTA (869682).
Edaran Tan Chong Motor Sdn Bhd (ETCM), together with Tan Chong Ekspres Auto Servis Centre (TCEAS), have announced an expansion of the ongoing recall campaign relating to the Takata Airbag Inflator module. The campaign, which is also undertaken by many other carmakers around the world, covers the Driver and Front Passenger Airbag Inflator module.
After investigations conducted by Nissan Motor, it has been found that there are approximately 11,971 units of Nissan vehicles in Malaysia which are affected and require replacement of the module. The affected models are listed in the chart below:
Current models not affected
ETCM stresses that other new Nissan models currently on sale at authorised Nissan outlets are not affected by this exercise, including the NP300 Navara which was launched in Malaysia in November 2015.
Customers of the affected vehicles will be notified by letter through TCEAS. They are advised to call the nearest TCEAS outlet for an appointment as soon as possible. Selected TCEAS outlets have extended operating hours and are open every day of the year, making it easier for customers to service their vehicles on weekends and public holidays, as well as to alleviate capacity surge during this recall campaign.
Current Navara (NP300) is not affected by the recall
If you don’t get any notification
ETCM/TCEAS also understand that there may be some owners of affected vehicles who may not receive the notification letter as they may not be the original owners. Their contact details might not be with TCEAS and therefore they should contact a TCEAS outlet for clarification. Customers may also all the Nissan Customer Care Centre toll-free line at 1-800-88-3838 for assistance or visit www.nissan.com.my (click on ‘Owners’ tab followed by ‘Recall Campaign’) to find out if their Nissan vehicle is involved in this recall campaign.
Full list of Nissan vehicles recalled in Malaysia. These refer only to vehicles assembled or imported and distributed by ETCM.
Don’t ignore this very serious matter!
This being a very serious matter that can result in injury or death (if the replacement of the module is not carried out), action must be taken quickly. As at June 2019, TCEAS has completed 99,670 vehicles or 56% of Takata airbag inflator module replacements. All costs relating to this recall (labour and replacement parts) will be borne by the company.
Additionally, ETCM is also providing Takata Airbag Inflator Replacement for affected Nissan vehicles during Nissan Test Drive Carnival over 2 weekends of August 17/18, and August 24/25 at selected ETCM showrooms across the nation.
Honda Malaysia Sdn Bhd (HMSB) has announced a recall of 7,050 units of its CR-V model to replace the gear push knob button. The recall affects only the 2018 model year and is being carried out as a precautionary measure. All other current selling models are not affected.
The precautionary measure is to address the possibility of customers facing difficulty with the CR-V’s automatic transmission lever when shifting from PARK position to other gear positions.
Apologising for the inconvenience caused to customers, HMSB says the replacement of the part is free of charge and all related costs will be borne by the company.
Only the 2018 model year units are affected.
All affected customers will be informed via notification letters, which will include details of the product update. Customers who receive the letter are advised to send their vehicles to the nearest authorised Honda dealers for inspection. The replacement stock will be available in stages.
In the event that you do not receive a notification letter, you can obtain clarification by calling the Honda Toll Free number at 1-800-88-2020 or visit www.honda.com.my.
UPDATE: It appears that Volvo has revised the number to 507,000 units worldwide.
It has been learnt that Volvo Cars is issuing a safety recall for over one million of its cars worldwide manufactured between 2014 and 2019. The cars are all equipped with 4-cylinder diesel engines and include the V40, V60, V70, S80, XC60 and XC90.
According to a BVT, a news broadcaster in Sweden, the recall was confirmed by a spokesperson of the company. The problem relates to the possibility of a component or components inside the engine melting and in an extreme case, starting a fire. So far, there are said to be no accidents or injuries due to this being reported.
Volvo diesel engine
Normal procedures by carmakers in such cases where there are dangers to owners will be to notify owners of the recall. They would be given an explanation of why there is a recall (and the urgency to respond) and to bring their vehicle to an authorised service centre for the necessary inspection and rectification work to be done. All costs related to the recall would be borne by the manufacturer.
Volvo Cars Malaysia has not sold diesel models for some time so there would not be an action needed in this market. The last diesel model sold was the XC90 D5 in 2009 but the company found that due to uncertainty of the upgrading of the fuel, it was hard to plan for the introduction of new models which would require even cleaner diesel. Euro-5 diesel is now available, though, but there is also the impending issue of the government pressing for B10 biodiesel to be introduced soon.
