service centre Archives

Sime Darby Auto Selection Service Centre for post-warranty vehicles

Sime Darby Motors has been building up its portfolio of automotive and automotive-related brands for many years, and today represents 31 brands in Asia and Australasia. Some 20 years ago, the Sime Darby unit tried to establish a shared approach for its brands but at that time, conditions were different and the idea was not so viable.

Today, that vision has been realised with Sime Darby Motors City in Ara Damansara, Selangor, where a number of brands are housed with sales and aftersales facilities available. Then Sime Darby Auto Selection was established to offer pre-owned vehicles, with an online channel as well.

For post-warranty vehicles
Now Sime Darby Auto Selection has also opened a multi-brand service centre, as part of the company’s strategy to offer a new aftersales service alternative, at a price point competitive with independent workshops, for post-warranty vehicles.

Located in Glenmarie, Selangor, the service centre offers owners the same quality of service provided by brand-specific authorised service centres. Utilising state-of-the-art equipment, the purpose-built facility is able to service and maintain vehicles of various brands. It has highly-trained and skilled technicians who can provide quality workmanship.

“The opening of this new after-service facility is very timely to meet the changing demands of car owners, who are always on the lookout for alternatives after their car warranty expires. With this one-stop service centre, car owners – especially those with different car brands – will enjoy the convenience of a one-stop service centre that offers high quality service, at an unrivalled price,” said Jeffrey Gan, MD for Retail & Distribution, Sime Darby Motors Malaysia.

“Customers today are more knowledgeable and aware of the changing trends in the market. With the new and innovative Sime Darby Auto Selection Service Centre, we hope to instil customer confidence so that this becomes their go-to centre for all their vehicle maintenance needs,” he added.

Various services available
Apart from basic services such as engine oil replacement, tyre alignment and balancing, air-conditioner and car disinfection service, the service centre also offers repairs, car washes and vehicle inspections.

The 4,117 square foot facility has 6 service bays and an environment for customers to wait comfortably. Those unable to personally send in their vehicles can also arrange for pick-up and delivery service. It operates 6 days a week from Monday to Saturday.

Collaboration with SpareXHub
Meanwhile, Sime Darby Motors Malaysia has also teamed up with SpareXHub to offer vehicle owners an additional avenue to purchase genuine automotive spare parts at competitive prices. The collaboration with the genuine spare parts e-commerce platform gives customers the ability to source, order and purchase original automotive spare parts of their preferred brands via a one-stop contactless platform from the comfort of their home or office.

Sime Darby Motors offers multiple brands under corporate programme

Isuzu Malaysia opens first medium/heavy-duty truck dealership in East Malaysia

Isuzu Malaysia Sdn Bhd recently had an official opening of its very first medium and heavy-duty (MHD) truck dealership in East Malaysia. Located in Kuching, Sarawak, this new MHD truck dealership is operated by Dai Max Automobile Sdn Bhd.

The dealership has 3S status, meaning it offers customers sales, service and spare parts. As its location is near industrial areas, it is readily accessible to many truck drivers whenever they require attention for their vehicles.

“We are very excited with the opening of Isuzu Malaysia’s first MHD truck dealership in Kuching which underscores our commitment to expanding our customer reach in this part of Malaysia, as well as strengthening our aftermarket services and maximising our customers’ satisfaction and trust in us,” said Koji Nakamura, CEO of Isuzu Malaysia, during the official opening ceremony.

“This dealership is designed to deliver exceptional sales and service experience to meet the needs of our customers throughout the region. With a large facility combined with a convenient location, it will definitely enable us to serve our East Malaysian customers better, thus contributing to their business productivity,” added Mr. Nakamura.

The premises of the new dealership cover roughly 3,000 square metres, with the service centre area taking up about 650 square metres. Dai Max Automobile took about 5 years to complete the new dealership which is built according to the latest service centre design. Its facilities allow easy manoeuvring of trucks for service or repair.

In addition, there are three extra bays for light commercial vehicles and light-duty vehicles, plus two extra bays for MHD trucks. The dealership also has ample parking spaces and efficient workshop layout for trucks that are waiting to be inspected.

The team of well-trained and skilled technicians use Isuzu’s latest diagnostic tools for all maintenance work. They always aim to minimise truck downtime so as to increase business efficiency for vehicle owners.

Amenities such as family-friendly customer lounge, prayer room and complimentary snacks and beverages are available for truck drivers to enjoy before they hit the road again once the truck is ready.

*One of the latest Isuzu trucks available in Malaysia.*

“With this new MHD truck dealership, our aim is to focus on potential customers, strengthening our team’s product knowledge and technical skills to support Isuzu Malaysia in achieving growth in this region. Through product innovation, quality service and people, we will be able to create new capabilities to provide the best support for our customers,” Mr. Nakamura promised.

“We will do this by providing competitive pricing for parts and technical services to exceed our customers’ expectations. This will eventually connect to fleet and parts sales, attract new fleet customers and create strong product and brand awareness,” he said.

The new dealership brings the total number of Isuzu MHD dealerships to 11, with 10 strategically located around Peninsular Malaysia.

Isuzu Dura Miles Challenge shows fuel efficiency of 1.9-litre Blue Power engine

PETRONAS Syntium Full-Synthetic Engine Oil to be offered at Bermaz Motor service centres

Bermaz Motor, which handles the Mazda brand in Malaysia, will offer PETRONAS Syntium Full-Synthetic Engine Oil at its service dealerships around the country. This follows the signing of a 5-year Supply Agreement with PETRONAS Lubricants Marketing Malaysia Sdn Bhd (PLMM).

“For customers, BERMAZ’s agreement with PLMM represents another milestone in our pursuit of enjoyable and hassle-free ownership experience. PETRONAS Syntium full-synthetic engine oil will replace our current use of semi-synthetic engine oil at our BERMAZ Motor dealerships. Beginning next month, the use of full synthetic engine oil will retrospectively apply to all vehicles under the Free Service Maintenance – without additional cost to our customers,” said Dato’ Sri Ben Yeoh, Executive Chairman of Bermaz Motor.

“Taking care of owners and their vehicles is centric to the emotional journey. We will continuously pursue our brand promise, and the ownership experience will remain our core competitive advantage. We want to make a difference,” he added.

The new partnership strengthens the relationship between the two companies, especially in Malaysia’s Skills Development through the transfer of knowledge and skills development via technical vocational training and education (TVET). In palm biodiesel testing which PLMM is carrying out with PORIM (Palm Oil Research Institute of Malaysia), Bermaz Motor has provided 2 units of Mazda CX-5 to PORIM for field studies.

Commenting on the new development, Hardeep Kirpal Singh, Chief Executive Officer of PLMM. Said: “We are very pleased to be working with Bermaz Motor in supplying our latest PETRONAS Syntium with Cooltech technology which has been formulated to fight against excessive engine heat for better engine performance. Bermaz Motor is a brand trusted for delivering the best customer experience, a commitment that resonates with PETRONAS as well, and we are excited in bringing greater experiences to our customers through this partnership.”

At its service centres, Bermaz Motor has introduced Mazda Contactless Service in response to the COVID-19 pandemic which requires social distancing. Mazda owners can also enjoy convenient last-mile doorstep service with the choice of Collect & Deliver or Mobile Service. To address the safety concerns of the customers and employees, every vehicle is disinfected before and after service.

The company has also extended the validity of the 5-year warranty and 5-year Free Service Maintenance program for Mazda owners affected by the restrictions of the Movement Control Order (MCO).

Visit www.mazda.com.my to locate a Mazda authorised service centre or showroom in Malaysia.

Revised Mazda Prices with Sales Tax exemption (from June 15, 2020)

UMW Toyota Motor reopens selected service outlets

Following the activation of the Movement Control Order (MCO) in Malaysia on March 18 2020, all businesses except those related to essential services were required to stop operations. Service centres were among the businesses that had to remain closed, although emergency assistance services were permitted.

After the extension of the MCO until April 28 2020, MITI has given permission for car companies to resume aftersales services at selected outlets, with certain conditions to be followed. UMW Toyota Motor Sdn Bhd (UMWT) has received approval from MITI to re-open selected authorised Toyota service centres which will operate for emergency and urgent service requirements only, at minimum capacity.

Toyota owners are advised that the services are by appointment only. Customers should first contact the nearest service centre to their home to check if the outlet is in operation and then plan a suitable appointment time/date.

Click here for the list of authorised Toyota service centres to contact regarding operating status

Every effort will be made to ensure the safety and protection of customers when they visit the service centres who will continue to practice social distancing and remain at least 1 metre or more apart to avoid possible transmission of the virus.

With regards to those vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period, the company announced earlier that there will be a 30-day extension calculated from the last day of the MCO.

The company will continue to provide all customers with assistance for any emergencies or enquiries during the MCO period through its existing helplines. Customers may contact the following numbers throughout the duration of the MCO:

“As we always place customer care as a top priority, all Toyota vehicles sent to our service centres will receive a thorough inspection to ensure they are in good running order. However, we also urge customers to adhere to the regulations of the Movement Control Order and help to stop the spread of the COVID-19 virus,” said Ravindran K. President of UMW Toyota Motor.

Increase in traffic to be expected as more sectors are permitted to resume operations

Dream Car Performance Garage is the latest member of the PETRONAS AutoExpert network

Dream Car Performance Garage, which had its official opening today, is the latest member of the PETRONAS AutoExpert network in Malaysia. Located in the Temasya Industrial Park at Glenmarie, Shah Alam, Selangor, the service centre is a full-fledged auto service provider with experience in high-performance and high-end models.

The PETRONAS AutoExpert concept is an initiative by PETRONAS Lubricants Marketing Malaysia (PLMM) together with PETRONAS Lubricant International (PLI) which was introduced in Malaysia in April last year. It aims to establish 100 centres in Malaysia, with more to be opened across 30 countries in the next 5 years.

The idea behind the PETRONAS AutoExpert service centre is to allow customers to enjoy PETRONAS’ technical expertise, particularly in the area of lubricants. Business partners like Dream Car Performance Garage will offer value-added services that are usually associated with under-warranty care only.

Dream Car Performance Garage PETRONAS AutoExpert — *The service centre offers a range of PETRONAS lubricants especially formulated for high performance engines.*

As a PETRONAS AutoExpert service centre, Dream Car Performance Garage has specially trained mechanics utilizing the latest tools and technology to conduct vehicle inspection, engine diagnostics, oil change and other services. It also has access to systems and tools that help facilitate a more efficient service, with PETRONAS providing support such as training, marketing advice, effective trade programs and consultancy for future business development, as well as leveraging on PETRONAS as a leading global brand.

Click here for other news and articles about PETRONAS at PISTON.MY.

Kia network gets additional 3S outlet in Johor

For most car companies, the southern region of Peninsular Malaysia accounts for many of their new vehicle sales. It is a prosperous region with steady development and opening of new townships. For this reason, network development gives a lot of focus to Johor and recently, Naza Kia Malaysia opened a new 3S outlet in Tampoi, Johor Bahru, in partnership with authorised dealer Supreme Priority Sdn Bhd.

Located along Jalan Tampoi, the Kia Tampoi 3S Centre has a built-up area of 18,000 square feet. Its showroom can display up to 7 vehicles so visitors will be able to see a good selection of models. As a 3S centre, it offers sales, service and spare parts and is geared to handle up to 100 Kia vehicles a month. Supreme Priority invested RM5 million to establish this 3S outlet.

Serving owners in Tampoi and surroundings
The Kia Tampoi 3S Centre is also intended to serve owners in the surrounding areas of Tampoi New Village, Skudai, Nusajaya and Larkin. Its strategic location means that they now have a shorter distance to travel to get full aftersales support.

*Kia Picanto – one of the latest models available*

“With the new Kia Tampoi 3S Centre, we have altogether 6 Kia outlets in Johor and with that, we are confident we will be able to cater to the needs and demands of our customers and future customers here. Johor has been a significant market for us as 90% of Korean car owners here own a Kia,” said R. Devaraju, Deputy Group CEO, Automotive Group, Naza Corporation Holdings.

Mr. Devaraju added that the company has plans in the pipeline to further enhance the current network and expand on the 45 Kia outlets nationwide.

Click here for other news and articles about Kia in PISTON.MY

Visit www.kia.com to know more about Kia models available in Malaysia.

Maxx ‘N Go app aims to make vehicle maintenance easier for you

MaxxOil Malaysia, an oil distributor in the region has launched a new app that is aimed at simplifying vehicle maintenance and in turn, making it more convenient for its owners. The app, Maxx ‘N Go was launched at the Royal Chulan, KL by its brand ambassador, Datuk Wira Lee Chong Wei and Minister in the Prime Minister’s Department, YB Datuk Seri Ir. Dr Wee Ka Siong.

The app was designed and made available online in December 2016 and within a span of a few months, about 15,000 downloads were recorded. The app allows users to schedule an on site oil change service according to their convenience. Once they have selected a time and date, a mechanic from a nearby area will pop on over to your selected location and conduct a routine oil change on your vehicle by utilizing Maxx Oil’s products. This negates the need to take your vehicle to a service centre, instead the service centre comes to you. The app’s services are available for use, seven days a week, which is an improvement over what were are currently used to.

Besides regular consumers, Maxx Oil has also partnered with Grab Malaysia, making Maxx ‘N Go the panel’s service provider. As such, Grab’s driver partners can now get an exclusive discount on services by using the app. This will make it more convenient for Grab partners to get their vehicles serviced as and when they find most convenient.

Another tie up involved Maxx Oil and Kuala Lumpur and Selangor Car Dealer & Credit Companies Association (FMC). Through the use of the app, FMC’s car dealers are entitled to receive a special rate in a commission scheme. This places less of a burden on car dealers who need to ensure that vehicles on their lots are serviced at regular intervals. Instead of taking individual vehicles to service centres, well trained technicians will conduct maintenance work on the dearler’s lot.

As of now, the Maxx ‘N Go app services only covers Selangor and the Klang Valley but in a couple of months, users in Ipoh, Penang, Johor and Kelantan will be able to enjoy the same services described earlier. The app is available for download through the Google Play Store for Android devices and Apple’s App Store for iOS ones.

New Porsche Centre Opens in Penang

Sime Darby Auto Performance (SDAP) has officially launched the new 3S Porsche Centre Penang on 16th March 2017. The 35,575 sq ft facility is located along Jalan Baru in Seberang Perai and can be accessed from Penang island with the use of the first Penang bridge.

The RM15 Million facility boasts impressive capabilities such as a showroom with a capacity to display 10 cars, two air-conditioned dialogue bays and an after sales reception equipped with a Carrera Lounge. The service section of the facility features 9 service bays and a warehouse for spare parts. A welcomed addition to the centre is the Porsche Driver’s Selection shop where visitors are able to shop for their favourite Porsche branded apparel, personal accessories and toy models.

Speaking of the new facility, Arnt Bayer, Chief Executive Officer of Simer Darby Auto Performance, said, “We are thrilled to be moving into Penang with our third Porsche Centre in Malaysia.” He later added, “This new 3S Porsche Centre will enable us to deliver a higher level of customer satisfaction and a unique ownership experience for all Porsche owners and enthusiasts in the northern region.”

Martin Limpert (above, right), Managing Director of Porsche Asia Pacific, said: “The new Porsche Centre Penang marks another milestone for the Porsche growth in Malaysia and is a bold statement of SDAP’s commitment. I strongly believe in the long-term potential for Porsche in Malaysia and I am convinced that this latest addition to the Porsche dealer network will support our growth path and assure an outstanding customer experience.”

If your pockets are deep enough to own a Porsche and you happen to be in Penang, take the time to visit this impressive facility to enjoy all the ammenities that the centre has to offer.

Piston.my

service centre

Sime Darby Auto Selection Service Centre for post-warranty vehicles

Isuzu Malaysia opens first medium/heavy-duty truck dealership in East Malaysia

PETRONAS Syntium Full-Synthetic Engine Oil to be offered at Bermaz Motor service centres

UMW Toyota Motor reopens selected service outlets

Dream Car Performance Garage is the latest member of the PETRONAS AutoExpert network

Kia network gets additional 3S outlet in Johor

Maxx ‘N Go app aims to make vehicle maintenance easier for you

New Porsche Centre Opens in Penang

Chery Malaysia Enhances Customer Experience with New Sabah Facility

Honda HR-V Owner Praises Honda Malaysia for Thorough Repair Process

PETRONAS AutoExpert Is Now In Ipoh

CARSOME Now Has Own Service Centres For Aftersales Support

New Honda 3S Centre Opens In Kuching, Sarawak

SDAC-Ford Ara Damansara dealership outlet in Ara Damansara, Selangor, recognised for top performance

SDAC year-end promotion for Ford owners – save money and get free merchandise when servicing vehicle

GOLADIES campaign offering free GoCar Garage trials for women drivers

Proton launches new range of Genuine Oils

Munich Precision Sdn Bhd opens for business, with focus on Continental brands

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