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Many service centres are resuming operations and welcoming owners who must be eager to have their vehicles serviced or repaired. However, some owners may be busy, especially with the sudden announcement that businesses can commence next week. Thus they may not be able to send their vehicles in for servicing.

For such customers, Cycle & Carriage Bintang Berhad (C&C) has a personalised service which brings the service centre to the home. Known as the Mercedes-Benz Star Mobile, it’s actually been available for the past two years. The service includes scheduled maintenance work, wiper blade replacement, oil filter, air filter, combi filter and dust filter replacement, key battery replacement and car battery replacement.

Mercedes-Benz Star Mobile

“We introduced this first-of-its-kind service to the Malaysian market in 2018 on a trial basis. Now, with the Movement Control Order and social distancing, the Mercedes-Benz Star Mobile service provides customers peace-of-mind as they are able to remain within the safety and comfort of their homes while our technicians care for their vehicle on-site,” explained C&C CEO, Wilfrid Foo.

Transparency with cost estimates
In compliance with the current health and safety requirements, all contact points in the vehicle (a Vito van) are sanitised after every service and C&C conducts temperature checks on its technicians daily. Along with added convenience and quality, customers are assured greater transparency with cost estimates provided ahead of services including itemised costs for required parts and labour cost. This enables the customer to make a more informed decision about the maintenance of their Mercedes-Benz vehicle.

“Cycle & Carriage is dedicated to providing Exceptional Journeys to customers. We are continually learning and understanding each customer’s needs and preferences. We aim to be a trusted dealer partner by translating our insights into innovative services and experiences that enhance the overall customer journey. The Mercedes-Benz Star Mobile is a shining example of a premium service that delivers greater convenience and peace of mind when it comes to caring for our customers’ cherished Mercedes-Benz vehicles,” said Mr. Foo.

Mercedes-Benz Star Mobile

The Mercedes-Benz Star Mobile travels with two qualified technicians and is fully equipped with the Xentry Diagnosis system, special tools and technician hand tools to perform the stipulated maintenance jobs.

It is available by appointment within the Klang Valley. During the MCO period, availability is daily (except Sundays and public holidays) from 9 am to 3 pm, and Saturday from 9 am to 12 noon.pm.

Door-to-Door service as an alternative
Alternatively, Mercedes-Benz owners can also use C&C’s ‘Door to Door’ service. They can call their preferred C&C authorised service centre and their vehicle will be picked up for servicing and then returned when the work is completed. The service (for which there is a charge) is available up to 30 kms driving distance from the authorised Mercedes-Benz Service Centre. For the owner’s peace of mind, the vehicle will be covered by insurance between the home and service centre.

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Volkswagen owners in Malaysia who have been waiting to send their vehicles to the service centres for required maintenance, deferred during the Movement Control Period (MCO), can now do so. – Following the recent announcement by the Ministry of International Trade and Industry (MITI), automotive service centres can resume operations at full capacity.

As such, all authorised Volkswagen service centres in the country will now resume their operations. Showrooms will, however, remain closed for the time being while the MCO is in effect.

Volkswagen Passenger Cars Malaysia (VPCM) said that its service dealers will adhered to the strict guidelines and Standard Operating Procedures (SOP) required by MITI. In connection with this, a ‘Safe Hands’ campaign is adopted taking customers’ and employees’ health into consideration.

Volkswagen service centre

The new standard operating procedure includes contactless vehicle acceptance, video walk-throughs, sanitization before and after repair, and cashless payments with e-invoicing during the contactless car pick-up. Additionally, selected dealers will offer vehicle pick-up and drop-off arrangements.

Customers need to make an appointment in advance and are advised to contact their respective service centres for this. Those Volkswagen owners and frontliners who had previously booked their appointments via the Welcome Back campaign will receive priority slots, depending on availability.

Related: Volkswagen prepares to welcome back owners in Malaysia after MCO ends

“As we prepare to attend to the aftersales needs of our customers, we do this keeping in mind that social distancing is the new normal, and that hygiene and sanitization is now an essential part of daily precautionary measures. I am pleased to say that our ‘Safe Hands‘ SOP adheres to these new standards and will apply to all aspects of our business operations, and not just at our service centres,“ said Erik Winter, Managing Director of VPCM.

Mr. Winter added that other safety precautions implemented at service centres will include regular sanitization of the premises and regular temperature screenings on all staff and customers.

For further information or contact information for authorised service centres, visit www.volkswagen.com.my.

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Nissan owners who require maintenance service or other work done on their vehicles can now visit their nearest Tan Chong Ekspres Auto Servis (TCEAS) outlet. According to Edaran Tan Chong Motor (ETCM), 10 of the authorised Nissan service centres have received approval from the Ministry of International Trade and Industry (MITI) and relevant local councils to resume operations.

The company stresses that appointments must be made beforehand. Once an appointment is confirmed, owners can drop off their vehicle at the service centre. They are not allowed to wait at the service centre.

Nissan engine

Appointments can be made using the Nissan DriveOn mobile app, TCEAS website, Nissan Customer Care Centre hotline at 1800-88-3838, or directly calling the service centres listed below. Owners are also advised to select the nearest service centre to them abide by the travelling regulations of the Movement Control Order.

The following are the TCEAS outlets which are now operating:

TCEAS
Note: The service centres will be closed during Public Holidays.

As a health and safety precaution, TCEAS will practise temperature checking and social distancing for all service centre staff as well as customers. Face masks and gloves and hand sanitizers will also be freely available to customers. Frequent disinfecting will be carried out at the service centres and all vehicles will undergo disinfecting before and after service. Contactless payments are encouraged.

ETCM says that TCEAS service centres in other locations will resume operations in stages. Owners can find the latest information at www.tceas.com.my or by calling 1800-88-3838.

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Selected authorized Honda dealerships have begun to resume operations from today (April 29) as permission has been granted by the Ministry of International Trade and Industry (MITI). All service centres in the country had to be closed earlier under the Movement Control Order (MCO) which came into effect on March 18, 2020.

During the period of closure, only emergency services were permitted to assist owners to move their vehicles which may have been immobilized. However, no repair work or maintenance was allowed, and the vehicles had to remain in the service centre for the duration of the MCO.

“Honda Malaysia is truly inspired by the spirit of Malaysians, especially all the frontliners, to overcome the unprecedented situation. The journey to flatten the curve has been tough and extensive but we are ‘Together As One’, staying home in order to have a better outcome for all. We will comply with the extension of the MCO in support of the efforts taken by the Malaysian government and people amid the current situation,” said Honda Malaysia’s Managing Director & CEO, Toichi Ishiyama.

“At the same time, customers need to have their cars in good, reliable condition and hence, require maintenance service. As we resume our aftersales services, we emphasize the importance of continuing to adhere to the MCO rules, being attentive and to take precautions especially in hygiene through frequent sanitization and disinfection, general cleanliness and social distancing,” he added, giving assurance that the precautionary and control measures will be strictly implemented at the Honda dealerships to provide a safe environment during customer visits.

Honda Malaysia Dealers

Procedures at service centres
Upon arrival at the dealership, customers will undergo temperature scanning and hand sanitizers have been prepared for their use while their appointment status is being verified. Individuals recording temperature of 37.5 degrees C. and above or are exhibiting symptoms of fever, cough and shortness of breath will be advised to leave the premises to immediately seek medical attention.

Honda Malaysia has also asked its dealers to enforce stringent measures concerning crowd control and social distancing. The number of customers present at any one time for their vehicle service in the dealership shall be limited at minimum capacity. It is compulsory for customers to make appointments with their nearest dealer (within 10 kms of their home) to smoothen their visit and ensure the availability of a slot for their service before going to the service centre.

Procedures

To facilitate social distancing, the dealers are commencing a car drop service. This new service allows customers with appointments to just drop off their cars at the dealerships and conduct discussion on their car service updates or enquiries via telephone with the service advisors so as to maintain social distance. This practice will not only help safeguard the well-being of the customers and service advisors, but also provide substantial convenience to Honda owners.

Honda Malaysia is also taking extra precautions to ensure the highest safety and good personal hygiene of service advisors. Temperature checking will be implemented on employees and they are reminded to wash their hands regularly, and practice social distancing by maintaining a distance of 1 metre from one another at all times. Hand sanitizing stations are set up for the convenience of service advisors and customers, and some areas in the dealerships will be restricted or remain closed to ensure customers safety.

Honda Malaysia and SOCAR offer cars for use by frontliners

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With the Ministry of International Trade and Industry akkowing companies to  resume their service centre operations in stages since April 20, Hyundai-Sime Darby Motors (HSDM) today confirmed that all Sime Darby Auto Hyundai (SDAH) service centres have resumed operations.

As the conditions of allowing resumption require companies to have only a minimal number of service personnel and customers at the service centres (so as to enable social distancing), SDAH service centres are only accepting customers by appointment.

So owners are advised to contact their nearest SDAH outlet to arrange an appointment, bearing in mind that there is a 10-km limit from home stipulated by the Movement Control Order (MCO). SDAH service centres are located at Ara Damansara, Petaling Jaya, Selangor; Old Klang Road, Kuala Lumpur; Ipoh, Perak; Georgetown and Prai, Penang; as well as at Skudai, Johor.

SDAH Service Centre

They will operate between 9 am and 4 pm on weekdays and 9 am to 12 noon on Saturdays for most SDAH service centres except for outlets in Georgetown and Prai, which will operate from 8 am to 5 pm and 9 am to 2 pm, respectively.

All SDAH service centres will adhere to health and safety guidelines such as social distancing measures, regularly disinfection, temperature checks for staff and customers upon entry, and provide hand sanitisers at all customer touchpoints.

Warranty Extension Programme
HSDM has also launched the Hyundai C A R E Warranty Extension Programme, allowing for the extension of original warranties that expire in March and April 2020. This initiative is in tandem with Hyundai Motor’s launch of its warranty extension policy for Hyundai vehicles worldwide. This will ensure that Hyundai customers will still be eligible for warranty for repairs and other related services even though delayed due to the MCO.

Hyundai

Warranty extensions will be until May 31, 2020. Nevertheless, should the MCO period is further extend, a 30-day extension will be given from the last day of MCO if that occurs later. Vehicles with service overdue due to the MCO restrictions will need to be sent in for service within 30 days from the last day of MCO to ensure the validity of the warranty.

“We understand our customers’ predicament of not having access to our service centres during this period, and they are probably worried about their warranty,” said Low Yuan Lung, Managing Director of HSDM. “With Hyundai C A R E, we wish to set their minds at ease with regards to their warranty eligibility. Not only do we care about our customers’ health and safety, we care about the ‘health’ and safety of their vehicles as well.”

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BHPetrol RON95 Euro4M

Following the activation of the Movement Control Order (MCO) in Malaysia on March 18 2020, all businesses except those related to essential services were required to stop operations.  Service centres were among the businesses that had to remain closed, although emergency assistance services were permitted.

After the extension of the MCO until April 28 2020, MITI has given permission for car companies to resume aftersales services at selected outlets, with certain conditions to be followed. UMW Toyota Motor Sdn Bhd (UMWT) has received approval from MITI to re-open selected authorised Toyota service centres which will operate for emergency and urgent service requirements only, at minimum capacity.

Toyota service

Toyota owners are advised that the services are by appointment only. Customers should first contact the nearest service centre to their home to check if the outlet is in operation and then plan a suitable appointment time/date.


Click here for the list of authorised Toyota service centres to contact regarding operating status


Every effort will be made to ensure the safety and protection of customers when they visit the service centres who will continue to practice social distancing and remain at least 1 metre or more apart to avoid possible transmission of the virus.

With regards to those vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period, the company announced earlier that there will be a 30-day extension calculated from the last day of the MCO.

The company will continue to provide all customers with assistance for any emergencies or enquiries during the MCO period through its existing helplines. Customers may contact the following numbers throughout the duration of the MCO:

UMW Toyota Motor

“As we always place customer care as a top priority, all Toyota vehicles sent to our service centres will receive a thorough inspection to ensure they are in good running order. However, we also urge customers to adhere to the regulations of the Movement Control Order and help to stop the spread of the COVID-19 virus,” said Ravindran K. President of UMW Toyota Motor.

Increase in traffic to be expected as more sectors are permitted to resume operations

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BHPetrol RON95 Euro4M

To show appreciation to the nation’s frontliners in the War against COVID-19, Volkswagen Passengers Cars Malaysia (VPCM) has updated its ‘Welcome Back’ aftersales campaign announced earlier. The frontliners refer to the government hospitals doctors, nurses and administrators, personnel of the Royal Malaysia Police (PDRM) and Malaysian Armed Forces as well as RELA and Malaysia Civil Defense (Angkatan Pertahanan Awam).

For this brave and dedicated group of Malaysians, there are additional benefits if they are Volkswagen owners. The benefits are a small token of appreciation to ease their burden and offer peace of mind.

Welcome Back for Frontliners

The additional benefits include priority booking, complimentary car sanitization and a 10% discount off the total bill (terms and conditions apply). Volkswagen owners who are frontliners are required to indicate their respective occupational areas when registering online, and a Volkswagen representative will be in touch for verification.

Once verified, the additional benefits will be credited into their Volkswagen Cares App wallet and will be ready to be used for their pre-booked appointment. The appointment must be made within 30 days after the Movement Control Order is lifted.

The ‘Welcome Back’ campaign, announced earlier, offer Volkswagen owners a gift and an additional RM50 engine oil voucher (for owners not redeeming their free maintenance service and non-Volkswagen Cares Plus members).

To register and book an appointment, visit www.volkswagen.com.my where the Volkswagen Cares mobile app can be downloaded to enjoy the benefits.

Volkswagen prepares to welcome back owners in Malaysia after MCO ends

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BHPetrol RON95 Euro4M

With its latest ‘Renault Relax’ campaign, TC Euro Cars (TCEC) is offering its customers savings to on two important wear and tear parts: tyres and batteries. The tyre deal which offers a 25% discount is valid for Captur and Fluence owners, while the battery deal offers a 10% discount.

Owners who make a ‘lock-in’ fee of RM100 from April 15 to May 15, 2020 will be able to secure the promotional price of RM345 per tyre. Redemption for the deal can be made anytime from May 15 to August 31, 2020. The lock-in fee will be deducted from the total invoice at the point of redemption. The promotion applies only to ContiEco Contact 5 205/55R17 tyres. Limited stocks are available on a first come, first served basis.

Renault Captur
You can get new tyres for your Captur at RM345 each, 25% cheaper than the usual price.

Additionally, during the campaign period from May 15 to 31 August 2020, all Renault customers will receive free tyre balancing for two tyres and above.

As for the battery deal, the offer is until June 30, 2020 and is only for Atlas BX batteries. The savings would be welcome if your vehicle’s battery cannot be revived after the period of under-utilisation during the long Movement Control Order (MCO).

Book using the Renault E-Store
But the MCO is in effect, so owners can’t go to the showroom or service centre. Not a problem as there is the Renault E-Store at www.renault.com.my which can accept booking and payment online.

During the MCO, the Rencare team will also continue to support customers who need emergency assistance. The team is contactable at 1800-88-8663 (24 hours, 7 days).

 Deferred servicing/warranty extension
Renault owners who have had to defer their vehicle servicing due to the MCO need not worry about non-compliance which can affect their warranty. TCEC is providing additional time for servicing until May 28 2020 for all vehicles that were due for periodic servicing between March 18 and April 28, 2020. All service appointments will have a 30-day extension to catch-up on their service intervals.

There is also a 30-day extension until May 28, 2020 for all warranties that expire during the MCO period.

Renault

Customers can use the Concierge Service to request for door-to-door delivery within Klang Valley (within a radius of 30 kms from the service centre). This delivery service, previously available only to new and subscription customers, is now being offered free of charge for pick-up and return of serviced vehicles, during and after the MCO period.

Customers can now also schedule their service appointments online by registering for a Renault E-Store account and then use the Concierge Service feature or call 1800-18-8663 (8 am – 8 pm daily).

TC Euro Cars offers full online purchasing process for Renault vehicles

 

Covid-19
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These are stressful times for many people all over the world with uncertainties brought on by the COVID-19 coronavirus pandemic. There are concerns about personal health, employment and other issues.

Those who own a Kia vehicle will be pleased to know that the manufacturer of your vehicle wants to do something to help. And the way Kia Motors Corporation will help is to offer the ‘Kia Promise’, a global warranty extension program.

The Kia Promise is designed to support Kia customers whose movements may be limited because of the COVID-19 pandemic. It will be offered in 142 countries – including Malaysia – for all vehicles with original Kia warranties that are to expire between February 1 and April 30, 2020.

With the Kia Promise, the warranty of all eligible vehicles will be extended to June 30, 2020. The carmaker believes that more than 500,000 customers worldwide could benefit from this extension.

Kia Grand Carnival
Kia models purchased from authorised dealerships in Malaysia qualify for the warranty extension.

With many countries and businesses taking precautionary measures to counteract the COVID-19 pandemic, the Kia Promise aims to help customers who may be unable to visit a workshop during this time due to regulations restricting movements. The program also helps customers who are not able to bring their car in for servicing.

“By extending Kia’s comprehensive warranty cover to customers who may be affected by the pandemic, Kia Motors hopes they have one less thing to worry about during this time. Our goal is to help to alleviate any concerns our customers have about vehicle maintenance during periods of social distancing,” said Sangdae Kim, Senior Vice-President and Head of Global Customer Experience Division at Kia Motors Corporation,

Prioritizing the safety, health and well-being of its customers, business partners and employees, Kia Motors continues to closely monitor COVID-19 developments in communities where it does business. The company continuously strives to prevent infections at its facilities while working with government and local authorities, complying with all standards set by those entities.

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By now, Malaysians would know that the Movement Control Order (MCO) will not expire on April 14 but continue till April 28, 2020. The reason is to give more time for the effects of social distancing and restricted movements to slow down the spread of the COVID-19 coronavirus and ‘flatten the curve’. The latter refers to a graph which projects the number of infected cases and the ‘flatten to curve’ will keep the number lower so that our medical facilities can cope.

In Europe and America, the number of cases has gotten so high that hospitals cannot cope and lives are being lost because of insufficient life-saving equipment and even beds. We do not want that to happen in Malaysia and it seems that the MCO has worked to some extent although the Health Ministry’s Director-General says that more time is needed.

Understanding that the restrictions, which have included closure of most businesses, has seriously affected the economy and put increasing pressure on workers, the government will permit certain sectors to operate in what we hope is the final phase of the MCO. The sectors involve industries such as machinery and equipment, social health services, construction, aerospace, optical shops, laundry shops and barber shops. Earlier, hardware shops had already been allowed to operate on certain days and within certain hours.

Proton

Some sectors of the auto industry are also allowed to operate in the coming weeks. These are plants and companies which are involved in the assembly of vehicles for exports (production for the domestic market is not allowed). This would mean brands such as BMW, Mazda, Perodua, Peugeot, Proton and Volvo, along with the companies which provide parts to them.

It’s good news but might not be as helpful to the companies as it seems. There are still parts and systems that are imported from not just other ASEAN countries but also Japan and Europe and with many production facilities shut down, it may not be possible to finish assembly of the vehicles. Just one part not being available means the vehicle cannot be completed although there might be a small stock of the parts.

Assembly

However, most automobile factories today operate on a just-in-time system where a minimum stock is kept to reduce storage space requirements. Under normal circumstances, the supply chain from overseas is constant and that’s fine. Now with many sources shut down and also local restricted movements for which exemption will be needed to get the parts out from the ports, it will be a challenge for the assemblers.

Then there’s the matter of whether importers in other countries want new vehicles. Vehicles from Malaysia are exported mainly to ASEAN countries as the ASEAN Free Trade Area (AFTA) agreement allows them to be imported duty-free. But Thailand, Indonesia, Brunei and the Philippines are all under similar crisis conditions and sales would be down.

Service centres allowed to open
When the MCO was first activated, all service centres had to close. The only allowance was for emergency services to tow disabled vehicles or change batteries, but no work was to be done at the premises. If a car was towed there, it would remain there until the MCO was over before any repair work could start.

Service centre

Now, it has been announced that ‘aftersales activities’ will be allowed to resume from next week (provided approval is given to the company by MITI). This is taken to mean that the service centres can operate and receive cars for servicing. So far, it is not known if the companies will open their service centres and we’ll only know after Monday when applications are submitted.

The manager at a company selling a leading brand said that there is also concern about their own people getting infected and whether it is worth the risk for now. Furthermore, with the 10-km range imposed under the MCO, there may be vehicle owners who may be beyond range to reach the authorized service centres.

The personnel at roadblocks have been instructed to be stricter and many people have been charged with disobeying the regulations, which means a RM1,000 fine or 6 months in jail (higher penalties might be considered).

Roadblock

Basically, for private motorists, besides the 10-km range from your home that you can travel to buy essential items or for emergencies, only one person can be inside the vehicle. You may be required to show proof of residence which, if not the same as what is on your MyKad, can be shown with TNB or water bill for your current place of residence. You are not allowed to wander around after making your purchases and should return straight home.

As everyone from the Prime Minister to the medical personnel at hospitals has appealed: STAY AT HOME. This is how you can do your part in the War on COVID-19. It may be frustrating and for many, a worrying time as it creates uncertainties about the future but we need to make the sacrifices so our lives can return to some normalcy (although things will be different for sure).

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