Due to the Movement Control Order (MCO) being in effect, a significant number of Volkswagen owners have had to put their vehicle’s aftersales needs on hold as all service centres nationwide are closed. Although workshops can operate, they are only allowed to perform emergency services and not regular maintenance work.
Looking ahead to the time when the MCO ends, Volkswagen Passenger Cars Malaysia (VPCM) has prepared a ‘Welcome Back’ campaign for owners under the Volkswagen Cares initiative.
Keeping customer’s convenience in mind, VPCM invites owners to register and book their appointments on the Volkswagen website and upon submission of interest, a representative from an authorised Volkswagen dealership will be in touch to make the necessary arrangements. The appointment must be made within 30 days after the Movement Control Order ends.
All Volkswagen owners who register during this period will receive free Volkswagen merchandise. Additionally, owners who are not redeeming their free maintenance service and are not Volkswagen Care Plus (VCP) members are entitled to an additional RM50 engine oil voucher. Those entering their fifth year of vehicle ownership are encouraged to sign up for the Volkswagen Care Plus programme to enjoy its benefits.
As mentioned in an earlier report, Volkswagen Malaysia will continue to honour the warranty of vehicles that were not able to meet the scheduled service maintenance due to the restrictions of the Movement Control Order.
All Volkswagen owners are required to download the Volkswagen Cares mobile app to enjoy the benefits. To register and book an appointment, visit the Volkswagen website.
Edaran Tan Chong Motor Sdn. Bhd. (ETCM) today announced that the warranty of all Nissan vehicles distributed and sold by the company will have an extension of 30 days from the last day of the Movement Control Order (MCO) period, if the warranty expiry date falls within the period that the MCO is on.
The existing warranties will remain valid, even if the preventive maintenance service schedule intervals cannot be performed during this MCO period.
Customers are encouraged to reschedule service appointments within 30 days after MCO is lifted in order to keep their vehicle warranty active. Appointment rescheduling can be done via the DriveOn mobile app, Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS) website, Call Centre or direct booking with TCEAS Service Centres (after the MCO expires).
To cater to the anticipated surge of service appointments after the MCO period, TCEAS will extend its business operation hours from Monday to Friday, 8.30 am up to 8.00 pm. In Kelantan and Terengganu, the operating days will be from Sunday to Thursday.
ETCM had also earlier informed its customers that while all its sales and aftersales outlets will remain closed in accordance with the MCO, Roadside Assistance and Towing services will still be available to assist in an emergency. However, if the vehicle is towed to a service centre, it will have the remain there as repair work cannot be undertaken during the MCO period.
For more information, roadside assistance or towing services, members of the public may call 1800-88-3838, or visit www.nissan.com.my.
With the extension of the Movement Control Order (MCO) by the government, UMW Toyota Motor (UMWT) has announced that all authorised Toyota and Lexus dealerships will continue to remain closed.
However, the company reiterated that it continues to be contactable to all customers for any emergencies or enquiries during this period on its existing helplines as well as 5 additional helplines created for this period of time. Customers may contact the following numbers throughout the duration of the MCO.
Additionally, it was announced that all vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during this period will enjoy a 30-day extension calculated from the last day of the MCO.
All service appointments scheduled during this MCO period will be rescheduled after the MCO is lifted and when operations resume. It gives assurance to all customers that support, where necessary, will be provided during this period.
Authorised BMW dealership Auto Bavaria has launched a new service for customers which gives them the convenience of having their BMW vehicles at their doorstep. Said to be the first of its kind, the Auto Bavaria i-Service service can be requested through the company’s mobile application.
Additionally, using the app, owners can book service appointments, check their vehicle service history, view the service progress, and make payments. It also has a special ‘track & chat’ feature to track the location of the i-Service vehicle and chat with technicians to monitor the progress of their vehicle being serviced.
Customers can direct the i-Service vehicle to a location closest to them – be it at home or at the workplace within a 40-km radius from Auto Bavaria dealerships – to perform scheduled maintenance services. Such services include oil change, brake pad change, tyre change, and tyre balancing and battery change, saving them a trip to the service centre.
Every i-service vehicle is equipped with the latest tools and equipment and manned by experienced and qualified technicians. They carry BMW genuine parts which are needed as well.
Prior to any work commencing, customers receive cost estimates, including itemised costs for parts and labour beforehand. This ensures price transparency so that customers can make informed decisions about the maintenance of their vehicles.
Initially, there will be three i-Service vehicles catering to prime areas in the Klang Valley, with plans for expansion in the near future. The service is available from Mondays to Saturdays (except public holidays) during normal working hours.
“Quality, efficiency and innovation are the three cornerstones of our vision in providing first-class and uncompromising aftersales service to our customers. Auto Bavaria i-Service is a testament to our commitment in delivering greater convenience, innovative solutions and peace of mind when it comes to caring for the needs of our customers, and in preparing ourselves for the future of automotive ownership experience,” said the MD of Auto Bavaria, Vi Thim Juan.
Sime Darby Swedish Auto Sdn Bhd, which was appointed Volvo Car Malaysia’s dealer-partner in October last year, has completed its new 3S (Sales, Service & Spare Parts) Centre for Volvo customers. To be officially opened on February 20, 2020, the brand new facility is located at Sime Darby Motors City in Ara Damansara, Selangor.
Besides drawing inspiration from the brand’s Scandinavian-inspired ideals and heritage, the 3S Centre also adheres to Volvo Car’s global retail standard – the Volvo Retail Experience (VRE). It is the first 3S Centre to be equipped with a VR Studio (Virtual Reality Studio) and a Reception at The Counter (RATC) Bay. The 4-storey centre also boasts of being the first fully air-conditioned workshop in Malaysia.
While the showroom is situated on the ground floor, the layout differs from traditional retail facilities in that the service centre is on the upper floors. The service centre, which has a car detailing area, is spread across the second and third floors, while a wheel alignment and balancing zone is located on the fourth floor.
There are 14 repair and service bays, of which two are specifically RATC Bays. All customer parking bays will also be equipped with an Electric Vehicle Charger.
Modern engines with more advanced engineering and technology run more efficiently, developing higher power outputs while more advanced manufacturing processes have reduced tolerances, improving efficiency and durability.
However, regardless of all the advancements in technology, the internal combustion process that has been used since the motorcar was invented still creates a by-product that affects operating efficiency. This is the formation of carbon deposits that build up inside the engine, especially the areas where fuel and air come in.
The companies that formulate fuels have tried their best to address this issue with additives that control deposits. Disassembling the engine to do a decarbonizing job is another solution but it is time-consuming. So over time, the deposits accumulate and performance starts to drop with fuel consumption increasing and motoring costs start to go up. As most engines now use fuel injectors, the deposits can also prevent maximum fuel injection and with fuel flow interrupted, idling will be rough.
Volkswagen Passenger Cars Malaysia offers a solution that can remove those carbon deposits quickly, safely and without weakening the metal parts. It’s called Walnut Granulate Blasting and is a method that is approved by Volkswagen AG.
Effective and environment-friendly
As the name suggests, walnuts are involved – yes, the same walnuts that have health benefits can also help keep your engine in good health. As they are blasted against the metal parts in the fuel intake areas of the engine (eg the valves and ports), the carbon deposits are removed. It’s far more effective than solutions that use fluids which take some time as the chemicals have to dissolve the deposits. Furthermore, since chemicals are not used, the process is environment-friendly and when the walnuts are disposed, they are biodegradeable.
Walnut Granulate Blasting actually began in the 1960s when it was developed for the US Navy to remove old paint without stripping the protective coating underneath. In later years, it was found to have other applications where deposit removal was required but without causing damage to metal parts.
Over time, carbon deposits collect on the valves, affecting their movement and reducing efficient operation. Performance drops and consumption rises. After Walnut Granulate Blasting, they are smooth and clean (right) and the engine can run efficiently again.
Walnuts are a good media because they have a certain abrasive quality but at the same time will not cause damage to the metal parts since they are softer than metal. They remove the deposits like sandpaper would but do not scratch or scrape away any metal as they are organic in nature.
Walnut Granulate Blasting is done with a machine that blasts the walnuts into the intake areas of the engine. The pressure is very high but controlled to ensure that damage is not caused. There is no necessity to change the engine oil or oil filter (unless required at the time) as there is no dust or other residue that is generated during the blasting.
Available from RM515
The Walnut Granulate Blasting service is available at all authorized Volkswagen service centres in Malaysia from RM515 (depending on the engine size and type). It is recommended to be done every 45,000 kms and as it is fully approved by Volkswagen AG, there will be no effect on the factory warranty if it is still in effect.
Additionally, to complement the Walnut Granulate Blasting service, VPCM recommends a dose of Volkswagen Genuine Fuel Additives. These additives enhance the efficiency and quality of fuels used. The VW Fuel Additive also helps clean other areas of the fuel delivery system and provides protection against corrosion and pre-mature wearing. This allows the engine can perform at an optimum level.
For a limited period, Volkswagen dealers are offering a Liquid Power Kit at a special price of RM169. This kit consists of 1 litre of Engine Oil, 200ml of Fuel Additive and a complimentary 1 litre bottle Windscreen Washer Fluid, plus a 2020 Volkswagen Calendar.
Volkswagen Cares
“We are continuously looking for ways to improve our services and offerings to our customers under the Volkswagen Cares brand promise to provide value-added and quality services. Walnut Granulate Blasting is a cost-effective service which we have introduced that we believe will help to maintain the driving pleasure of our Volkswagen vehicles as well as reduce motoring costs,” says Erik Winter, Managing Director of Volkswagen Passenger Cars Malaysia.
To know more about the Walnut Granulate Blasting service, please click here. Information on Volkswagen products and services in Malaysia can also be found at www.volkswagen.com.my.
As the owners of the all-new Volkswagen Golf 8 receive their cars, they will be pleasantly surprised to learn either from the sales representative or read in the manual that the standard inspection service interval has been doubled to 24 months.
However, for the all-electric ID range, maintenance requirements will be different but Volkswagen will only release information at launch time.
For selected markets only
Referring to the change as a ‘new maintenance concept’, the extended interval is offered to customers in Europe, South Korea, Japan and New Zealand. Following the Golf 8, other models will also have extended service intervals in the course of 2020.
The all-new Golf 8
“The high quality of our vehicles allows us to double the inspection service interval in Europe to 24 months. We are therefore one of the few volume brands to call our customers into the workshops less frequently. In addition, our new standard inspection service is to replace the previous service. This way, we are considerably simplifying the maintenance program and making it more transparent for our customers and partners,” said Achim Schaible, Head of the After Sales & Dealer Network of the Volkswagen brand.
The new standard inspection replaces the previous format of large and small inspection. The standardized content of maintenance and new intervals allow more reliable and more transparent price information, which has a considerable impact on perceived service quality and therefore customer satisfaction.
Other markets
Volkswagen explains that, in other markets, more severe operating conditions such as heat or dust will still require annual servicing of vehicles. Therefore, for now, whatever service intervals are specified by distributors will be maintained. In Malaysia, an interval of 12 months or 15,000 kms is specified by Volkswagen Passenger Cars Malaysia for current models.
For the Malaysian market, service intervals will be maintained at the current 12 months or maximum of 15,000 kms.
Motorists would usually welcome extended service intervals as it means having to go to the service centre less. A longer service interval also helps reduce motoring costs but the conditions must be adhered to, eg the engine oil used must be what is specified by the manufacturer. The oil would have to be able to provide proper lubrication and protection for up to 12 months.
While increasing intervals are good, there can also be a downside. Just as the human body can do with regular check-ups to detect any health issues early and address them, a car would also need regular check-ups to ensure that everything is running properly. Of course, with many electronic monitoring systems present, the driver is likely to be alerted if something is malfunctioning. There are even sensors to keep an eye on tyre pressures and if one tyre is under-inflated, the driver will be alerted.
There may come a day when servicing is no longer required at all and the bonnet can be ‘sealed’. However, with the transition to electric vehicles, servicing requirements will be different again and at present, it is expected that they will definitely be less than for vehicles with internal combustion engines.
Visit www.volkswagen.com.my to know more about aftersales services available in Malaysia.
The GVE Asia Group joins the Volkswagen dealership network in Malaysia as a new business partner of Volkswagen Passenger Cars Malaysia (VPCM). The group has experience in retailing luxury and premium models and operates used car dealerships, sales and aftersales and other automotive related services.
It has acquired the existing Volkswagen Sg. Besi outlet in Kuala Lumpur which was previously operated by Wearnes as its first entry into the Volkswagen network. The outlet is a full-fledged 3S dealership so Volkswagen owners can get everything they need for their vehicles at one location.
With built-up area of over 75,181 sq. ft. on two floors, the showroom can display up to 9 vehicles. The aftersales facilities in accordance with Volkswagen’s global standards and customers can relax in a comfortable waiting lounge complete with cable TV, Wi-Fi and cafe.
“We thank Wearnes for being part of the Volkswagen family. We’ve seen many years of growth, and their service to the brand has been invaluable,” said Erik Winter, Managing Director of VPCM. “At the same time, it gives me great pleasure to welcome GVE Asia Group into the network. I look forward to a fruitful partnership as we continue to build the Volkswagen brand together and to meet the needs of our customers.”
To know more about Volkswagen products and services or to locate other authorised dealerships in Malaysia, visit www.volkswagen.com.my.
Every car company wants to grow its sales volume, a measure of business success. However, selling more and more vehicles means that population increases and demand for aftersales support by owners also increases. Honda Malaysia, for example, has had an average increase of 30% from 2014 to 2018. Forward-thinking companies will plan for such growth and ensure that aftersales facilities are progressively increased to match the rise in vehicle numbers.
Besides establishing new 3S (sales, service and parts) dealerships around the country, Honda Malaysia also makes sure that many of them have Body & Paint (B&P) Centres. This year, the company opened six new B&P Centres, bringing the total number of such facilities to 28 nationwide. The expansion of B&P Centres is in line with the company’s direction to provide convenience to its customers by fulfilling their various needs in just one service centre.
Increasing intakes at B&P centres
As of October 2019, authorised Honda dealerships around Malaysia recorded a combined total of over 36,000 B&P service intakes, a 40% increase from the BP service intakes in the same period last year. The rising number is attributed to customers understanding the need for professional and qualified restoration of bodywork, genuine parts as well as high quality paintwork for their vehicles to ensure continued long-term durability.
Honda Malaysia’s Managing Director and CEO, Toichi Ishiyama, that the company is striving to provide more aftersales convenience to customers by extending the B&P Centre footprint. “To date, we have 28 B&P Centres in operation. We believe the expansion of B&P Centres will help Honda Malaysia meet the increasing demand as well as offer high quality aftersales service and benefits to our customers such as skilled technicians and conducive environment. All our dealerships are also equipped with advance facilities and equipment to ensure that our customers’ vehicles are well taken care of,” he said.
Professional and high-quality B&P facilities at an authorised Honda dealership to restore and refinish vehicles damaged during an accident.
Only genuine, quality products used
Honda Malaysia ensures that quality products and materials are used at the B&P Centres. This includes waterborne paint which is more environment-friendly, as well as genuine Honda parts that are certified by Honda Motor.
Additionally, all Honda B&P centres act as one-stop centres by providing comprehensive assistance to owners in terms of vehicle inspection, accident vehicle repairs, painting, quality checks after repair and many more service. More importantly, they provide assistance for making insurance claims which can be very welcome at a time when the owner may be distressed or unfamiliar with the procedures.
For more information on Honda Malaysia’s B&P Centres, visit www.honda.com.my.
Volvo Car Malaysia has officially launched the latest Volvo 3S centre and showroom over in Ipoh, Perak last weekend. Aimed to provide customers in the region with greater access to the brand and services, the new showroom is being operated by their dealer-partner, iRoll Ipoh Sdn Bhd. (more…)
