aftersales Archives

SDAC-Ford Ara Damansara dealership outlet in Ara Damansara, Selangor, recognised for top performance

The SDAC-Ford National Dealer Convention held annually by Sime Darby Auto ConneXion (SDAC), the sole distributor for Ford in Malaysia, aims to recognise top-performing Ford dealerships in the country across key business categories including sales, aftersales, service operation excellence and business performance.

For 2021, the SDAC-Ford Ara Damansara dealership outlet was recognised as Best Overall Ford Dealership Outlet, and won this top distinction based on overall performance in sales and aftersales services. The dealership outlet also won the greatest number of awards amongst all Ford dealership outlets nationwide.

Commitment to deliver
SDAC-Ford Ara Damansara’s performance was attributed to its commitment to delivering on overall sales and aftersales performance despite the challenges brought on by the ongoing pandemic. It was also recognised for Overall Sales Target Achievement, Best Overall Sales Outlet (Champion), Best Overall Aftersales Outlet (2nd Runner-Up), Aftersales CVP (Customer View Point) Excellence (Central region), and Parts Sales Target Achievement (Central region).

“We are truly honoured to be named the 2021 Best Overall Outlet despite being in operation for only 2 years. This recognition is a testament to our strong commitment in delivering outstanding business performance while ensuring service excellence throughout the entire ownership journey. We remain steadfast in pursuing excellence and in providing world-class service to all our Ford customers,” said Steven Kong, Dealer Principal of Sime Darby Auto Connexion-Ford which is located at the Sime Darby Motors City complex in Ara Damansara, Selangor.

Full range of services
The outlet offers a complete range of services and has a showroom displaying the latest Ford models available in the Malaysian market, as well a fully-equipped service centre on the upper levels of the building. For customers waiting for their vehicles being serviced, there is a comfortable and spacious area with refreshments and light snacks available, as well as complimentary wifi service.

To know more about the services offered at SDAC-Ford Damansara and other Ford outlets in Malaysia, visit www.sdacford.com.my.

‘Ford Ranger Getaways’ by SDAC-Ford provide owners with ways to enjoy their truck to the fullest

Proton’s February sales rebound after low numbers in January due to supply shortages

The year started on a low note for the Malaysian car companies as supply issues and the after-effects of the severe floods pushed new vehicle sales down. However, February – normally a low month due to the short working days – proved to be better in spite of the Chinese New Year holidays.

Proton was among the companies that saw sales rebounding, with a 107% increase in sales. The company sold 9,225 units (domestic + export) during the month, which would put it back in second position on the sales chart for 2022. The company estimates that it captured 20.2% in February although for the first two months of the year, the cumulative market share is estimated to be 15.9%.

Top-seller was the X50
The model with the largest sales volume was the X50 with 3,002 units delivered, bringing the total over the first two months of 2022 to 5,603 units. This SUV has been exceptionally popular and Proton reports that over 100,000 bookings have been received in 16 months.

Next was the evergreen Saga, with 2,951 units delivered; while this is less than its usual monthly average, the numbers are expected to return to their previous level in the coming months. The Persona, with 1,675 units delivered, was third on Proton’s chart. The Exora, though having been in the market for quite some time, remains the best buy for anyone wanting a C-segment MPV.

While domestic sales still trail last year’s volumes, export sales are trending upwards and have grown by 72.8% in 2022. For the first two months of the year, 323 units have exported, compared to just 187 units in 2021.

All production lines in operation
With all production lines in operation at the factories in Shah Alam, Selangor and Tanjung Malim, Perak, February’s rebound in sales was a direct result of being able to produce more cars. “This was only made possible by the outstanding joint efforts of our vendors and Proton staff, who worked and continue to work ceaselessly to get us back on track. Thankfully, our order bank remains healthy, and we remain hopeful of catching up to our targets for this year,” said Roslan Abdullah, CEO of Proton Edar.

“As for the Malaysian automotive industry, the first two months of the year has seen strong demand as evidenced by the growth in TIV compared to 2021. This is good news for both car companies and the vendor community and is also testament to the effectiveness of policies set by the government,” he added.

To better serve its customers and enhance sales growth, Proton continues to grow its sales and service network. The 147th 3S/4S outlet was officially opened in Alor Setar today and is the tenth outlet for EON, a leading dealership. It is also the fifth Proton Platinum Showroom in the country.

*A new Proton Platinum outlet operated by EON in Alor Setar.*

Addressing customer complaints
“Proton is aware of the issues it faces regarding after sales and parts availability. Our customers have reached out to us, and we deeply regret any inconvenience caused. I would like to reassure them we take every complaint seriously and senior management has identified several bottlenecks and operational issues that require fixing,” Encik Roslan said.

He said that the first step taken to address the availability of parts has been implementation of a mandatory requirement where all dealers are required to have 3 months holding stock of 22 fast-moving parts. “Our central parts centre is also subject to the same requirement, and we hope this will ease waiting times for customers. We are also strengthening the capability and knowledge of our dealers to provide excellent aftersales service to all Proton customers. There is still a lot left to do, but we will give updates on our progress throughout the year,” he added.

Proton Edar to distribute smart New Energy Vehicles from China

SunAgata Supercars opens Lamborghini Kuala Lumpur sales and service facility in Glenmarie, Selangor

SunAgata Supercars Sdn Bhd today officially opened Lamborghini Kuala Lumpur, its showroom and service centre to provide sales and aftersales services for the Italian brand in Malaysia. SunAgata Supercars was appointed as Lamborghini’s sole authorized dealer and aftersales provider in January last year and has been operating from the Audi Centre in Glenmarie, Selangor.

Its new facility is also in the same area but located along the main road through the district. The styling of the premises follows Lamborghini themes which are characterized by polygons, clean lines and modern architecture.

A special area of the showroom has been set up as an Ad Personam room where customers can personalize their car with the wide range of options. There are samples of various materials for them to feel so they can decide exactly what they want. From the colours and materials to the seat’s logo and embroidered initials inside the cabin, virtually every wish can be given form by choosing from infinite combinations, and fitment will be to the high standards of quality Lamborghini prides itself in.

Lamborghini is a strong and highly acclaimed brand worldwide and our new dealership environment is a tangible demonstration of this. We believe that the strong partnership between Lamborghini and SunAgata Supercars will effectively communicate our brand values as well as deliver an unparalleled customer ownership experience,” said Francesco Scardaoni, Region Director of Automobile Lamborghini Asia Pacific, at the opening ceremony this morning.

To celebrate the occasion, the first Aventador LP780-4 Ultimae in Malaysia was unveiled. The Ultimae edition is the final production model of the V12 supercar. 600 cars will be available – 350 in coupe form and 250 roadsters, with pricing starting from around RM1.9 million. There are a few orders from Malaysians, but all 600 units have already been sold and there are customers hoping that some of the orders will be cancelled and the cars re-allocated.

*Lamborghini Kuala Lumpur also displayed a selection of iconic models owned by Malaysians. The red Countach on the left was originally owned by the Bee Gees Sir Barry Gibb who purchased it in 1983.*

It’s not known how many new Lamborghinis were sold in Malaysia last year but for the Asia-Pacific area, the carmaker reported that 2,249 units were sold in 2021. The 14% increase from the year before contributed to Lamborghini’s best sales results ever, with 8,405 cars delivered worldwide.

Lamborghini’s other records that you may not know about

BAASB officially opens first Peugeot 3S facility in Selangor

Peugeot owners in the Klang Valley will be happy to note that Bermaz Auto Alliance Sdn. Bhd. (BAASB), the new representatives of the French brand, has officially opened its first Peugeot flagship 3S Centre in Glenmarie, Selangor. Located on the same site as the Peugeot 3S centre before, the new facility has the new Peugeot brand identity. After-sales support at this facility will also be available to owners of Citroen and DS vehicles.

The service facilities available include 21 service bays with the latest manufacturer’s diagnostic system equipment and maintenance tools. Fully trained technicians will ensure the vehicles are maintained and serviced for optimum performance.

Owners who wish to wait for their vehicles that are being serviced can make use of a comfortable waiting lounge with free refreshments and for those who want to also do some work, there are wifi connections available.

As part of the Bermaz Automotive group (which also handles the Mazda brand), Bermaz Auto Alliance aims to provide best ownership experience and will ensure full and comprehensive after-sales support, especially with warranty-related issues.

Appointments can be made online

The service centre operates from Mondays to Saturdays and offers online service appointments (available at customer.peugeot.com.my) for the convenience of owners. Roadside assistance is also available by calling1-800-22-3399 (24 hours availability).

*BAASB currently offers the 2008 (above), 3008 and 5008 (below), all assembled at the Stellantis factory in Kedah.*

Peugeot owners are urged to update their information with BAASB so that they can be properly supported and receive important communications relating to their vehicle. They can provide the information at baasb.com.my/Peugeot/ and are assured that all information will be kept and protected in accordance with Personal Data Protection Act of Malaysia.

New Peugeot brand identity and Lion logo launched

SISMA Auto opens premium multi-brand 3S centre in Shah Alam, Selangor

Following the move by Jaguar Land Rover (Malaysia) Sdn Bhd (JLRM), a joint venture between SISMA Auto and Sime Darby, to consolidate its retail operations in Malaysia, SISMA Auto has announced the opening of SISMA Auto Hub, a new premium multi-brand 3S centre to buy, sell or service any brand of luxury car.

Located at the former Jaguar Land Rover 3S centre in Glenmarie, Shah Alam, Selangor, the new SISMA Auto Hub Glenmarie has a 14-car showroom and a 16-workbay service centre.

While SISMA Auto still retains significant interest in the Jaguar Land Rover business as a joint venture partner in JLRM, it now plans to leverage its more than 25 years as a franchise dealer for Jaguar, Land Rover and Volvo to offer the same premium 3S experience for any brand of luxury car.

Continuing to grow
The company aims to continue to grow with the Volvo Cars brand in Malaysia and has started construction of its flagship Volvo 3S facility in Sungai Besi, Kuala Lumpur. The 50,000 square foot facility spread over 4 floors, represents a significant expansion of SISMA Auto’s Volvo business. It is expected to commence operations by the end of 2022.

Aside from Jaguar Land Rover (Malaysia) and SISMA Auto Hub, the company currently operates two Volvo outlets – a sales showcase at Bukit Bintang and Service and Selekt Centre in a Glenmarie, next to the SISMA Auto Hub.

“We believe that a premium 3S experience should be available to all luxury car owners. At SISMA Auto Hub, our highly trained team will provide the same level of exceptional service that you have come to expect from SISMA Auto,” said Syed Khalil bin Syed Ibrahim, Managing Director of SISMA Auto.

Jaguar Land Rover (Malaysia) to consolidate business operations and become sole importer and dealer

Sime Darby Auto Performance offers a helping hand to Porsche owners

Floods do not discriminate, affecting lives in every community and damaging motor vehicles of every kind and brand that are unlucky to be parked where they are submerged as the waters rise. A big bill awaits owners of the vehicles when they finally get them to service centres as it is not a matter of just cleaning the mud and dirt out, but many parts will still have to be replaced.

The bill could come to tens of thousands of ringgit and with other stresses caused from being impacted by the floods, every little bit of help will be meaningful. For those who own Porsches, Sime Darby Auto Performance (SDAP) is offering a helping hand.

The company will assist in having the vehicles towed at no charge to to the nearest Porsche Centre in Malaysia. Porsche Roadside Assistance, which includes towing services, is available 24 hours a day, 7 days a week to provide towing and roadside assistance.

Once at the service centre, a thorough and detailed assessment will be done along with personalised consultation with certified specialists to evaluate the damages and repairs required and the cost involved. This cost will be lower than usual as SDAP is offering a 30% discount on parts and labour for flood-affected vehicles brought to the authorised service centres up till January 31, 2022. Only Porsche Genuine Parts are used in all repairs which include a 2-year parts warranty.

“We are committed to our customers by offering a thorough and detailed check of their vehicle as well as discounts on parts and labour costs to ensure all Porsche cars run at optimal performance. With this gesture, we hope to provide some consolation during these trying times,” said Christopher Hunter, CEO of Sime Darby Auto Performance.

More information on the flood relief support initiative and scheduling of service appointments can be obtained by contacting the following Porsche Centres:

Porsche Centre Ara Damansara | Porsche Centre Sungai Besi

Porsche Centre Penang | Porsche Centre Johor Bahru

Sime Darby Auto Performance opens largest 3S Porsche Centre in Asia-Pacific

Honda Malaysia introduces new Genuine Engine Oils, upgraded to API SN standard

Honda Malaysia has introduced an upgraded range of Genuine Engine Oils, recommended specially for Honda vehicles, of course. The oil now has an API SP grade which provides stable performance and better fuel economy while prolonging engine lifespan as well as offers greater engine protection.

The new engine oil will replace the existing SN Grade range with mineral (Bronze), semi-synthetic (Silver) and fully synthetic (Gold) formulations. However, the SN grade 0W-30 viscosity fully-synthetic oil will still be available for cars with high performance engines such as the Civic Type R.

Suitable to be used for most petrol and turbocharged engines, the SP Grade engine oil is approved and recommended by Honda Research & Development (R&D). The new engine oil range is formulated to fulfil all operating requirements of Honda engines and also meet the latest standards issued by the American Petroleum Institute (API). It enhances protection against low-speed pre-ignition, an abnormal combustion phenomenon that can cause significant damage to the engine.

The SP Grade engine oil also comes with a timing chain wear protection to minimise timing chain elongation. In addition to improved high temperature deposit protection for pistons and turbochargers, it provides better sludge and varnish control, valve train and intake lifter wear protection, higher oxidation stability as well as emission control system protection. The lower-viscosity of 0W-20 fully-synthetic oil allows the engine to operate with maximum efficiency while very good protection for key engine components, even at extreme temperatures.

More information on the new Honda engine oil is available at any authorised Honda service centre, or at www.honda.com.my.

Why use a Genuine Oil?
There are engine oils and there are Genuine Oils but to the average motorist, it is hard to understand what can be so special about Genuine Oils sold by some car companies. It may seem like such products are created just to give the car company an extra source of revenue by using the brand name. After all, an oil is an oil, right? As long as it is from a reputable producer and meets the requirements of the carmaker (specified in the Owner’s Manual), it should be okay to use.

You won’t go wrong picking an oil produced by any of the reputable oil companies, but you may not get 100% lubricating performance with the engine in your vehicle. This is because each engine has its own characteristics and design features; some may have unique combustion chamber designs, more complex valvetrains or special oil passages. These are known to the engineers who design the engines but may not be understood by those in the oil companies who try to come up with an oil which ‘suits all engines’.

This is where the specifications for a Genuine Oil come in and they may have specific requirements to ensure proper lubrication in certain areas. In other words, the Genuine Oil will have a unique formulation which will work best with the engine for which it is recommended, and it will perform better than other oils [for that engine].

More customized for specific engines
The best analogy to this issue would be to think of clothes. You can go to a department store and buy a shirt with a famous brand name. You may get a choice of S/M/L/XL and one of the sizes will fit your body. Maybe you will be lucky and the sleeves will also be just the right length and the collar is not too tight. However, it is also possible that your arms may be just a wee bit longer and the sleeve length for size ‘M’ is not exactly matching for you.

Now you could also go to a tailor and made a shirt with a similar design but you would be able to have the sleeves just the right length to suit your arm and the collar will be comfortable instead of choke you each time you have to wear a tie. You feel comfortable wearing the shirt and its ‘specifications’ are exclusive to you.

That is basically the difference between a Genuine Oil and other oils: customization. While it may be that 99% of engine designs are similar, there may still be that 1% which is unique to each engine and only a Genuine Oil would be able to cover the lubrication needs of that 1% so you get optimum performance.

This is not to say you must use only Genuine Oil for your vehicle and that other oils are not good enough. As a consumer, you always have choices but as a Honda owner, if you want to give your vehicle the best at all times, then Honda Genuine Engine Oil would be the best to use.

Honda Insurance Plus owners can get up to RM1,500 allowance if their vehicle was damaged by floods

Proton offers help to customers to ease financial burden of repairing flood-damaged vehicles

The floods have affected thousands around Malaysia and for many families, there will be big expenditures ahead as they repair and replaced damaged property, not to mention the tiring job of cleaning up houses that were flooded with muddy water. And then there will also be the costs of repairing cars that were flooded; as you will have seen in pictures, it’s not just vehicles parked at home but also some that were on roadsides and got submerged.

The repair costs can run to many thousands and electronic systems that need to be replaced will be expensive. Not to mention the fact that the vehicle, even after being cleaned, is likely to have a smell and might just not feel the same.

To help relieve some of the stresses and reduce expenses, a number of car companies are offering assistance to their customers. The latest to announce such an initiative is Proton, which will offer a 20% discount on selected parts as well as a 20% discount on labour charges for all customers affected by the flood who have lodged a police report regarding the incident. Additionally, towing charges of up to RM200 as well as cleaning charges for the exterior and engine bay up to RM100 will also be borne by the company.

“Exceptional circumstances require an exceptional response. Proton will be working hard to ensure we can repair cars as quickly as possible and advise all affected customers to visit our authorised service centres to enjoy these benefits. Furthermore, our genuine parts are offered with a warranty so they can be assured of the quality of the repairs,” said Roslan Abdullah, CEO of Proton Edar.

Although Proton has a factory in Tg. Malim, Perak, its original factory is still operating in Shah Alam, near to where much of the flooding has occurred. According to Encik Roslan, the company has been lucky the production lines were spared from any flooding. However, more than 1,000 of its staff have been affected so the company is mobilising Kelab PROTON, an in-house social and wellbeing organisation for all staff, to create care packages and offer clean up assistance to them and their families.

Encik Roslan advises those who require assistance and information on vehicle repairs to call PROTON’s customer care line at 1-800-88-8398.

BMW Group Malaysia and Volkswagen Passenger Cars Malaysia offer support for flood-damaged vehicle repairs

Volkswagen offers discount, interest-free repayment
Owners of Volkswagen vehicles who have had their vehicles damaged by the floods will be pleased to know that if they use authorized Volkswagen service dealerships, they can get 30% off parts and labour for repair works. This offer is available from now until February 28, 2022. Owners are encouraged to download the new Volkswagen Cares app (Apple App Store/Google Play Store) to redeem the flood relief support voucher. Terms and conditions apply.

To further alleviate the financial burden that many may be facing, there is also an easy payment plan where owners have the option to spread out their bill over 6 or 12 months with no interest charged (terms and conditions apply).

“All of us at Volkswagen Passenger Cars Malaysia are deeply saddened by the flash floods that struck Malaysia over the weekend. Our thoughts are with those who are impacted and are facing loss and damages in the aftermath. We hope that our assistance will help to relieve the burden of our owners during this difficult time,” said the company’s Managing Director, Erik Winter.

BMW Group Malaysia offers reductions and rebates
BMW Group Malaysia is also offering support to its customers with up to a 20% reduction on parts repair for BMW, MINI and BMW Motorrad owners affected by the flood over the weekend. Authorized dealerships will also provide an RM300 rebate on the towing cost for affected owners. The reduction and rebates are valid until January 31, 2022.

“Following the flood cases that have been reported in various states in the country, we remain committed to deliver peace of mind for our customers throughout their ownership experience, even during this challenging time. To this end, BMW Group Malaysia and our network of dealers stand ready to provide our customers with the needed support when it comes to their vehicles,” said Hans de Visser, Managing Director of BMW Group Malaysia.

To obtain support, owners can contact their preferred authorized dealership or contact the BMW Roadside Assistance for more information. Alternatively, they may also contact the Customer Interaction Centre at 1 800 88 3000.

UMW Toyota Motor announces Toyota Flood Assist Program for owners affected by the floods

Although UMW Toyota Motor operates nationwide, its home base is in Shah Alam, Selangor, and this is where severe flooding has taken place over the weekend. So it is especially aware of the effects on people in area surrounding its head office.

As an immediate response, the company has announced a special Toyota Flood Assist Program to help Toyota vehicle owners impacted by the flood. It’s already bad enough to have a vehicle damaged by being trapped in a flood and to help give some peace of mind, the Toyota Flood Assist Program offers a 25% discount on the total bill for repair work done at an authorised Toyota service centre. This includes parts and labour charges as well as free towing service to the service centre.

The vehicles will be inspected and a quotation provided on the expected repair cost which includes parts removal. Needless to say, only genuine parts will be used for all replacement or repair work.

“While nothing can fully compensate the loss and distress suffered by those affected by the flood, we hope that our Toyota Flood Assist Program will provide some sort of relief to our fellow Malaysians. Our customers are very valuable to us and through this program, we want to ease some of their burden, even if it’s just by a little, to help those impacted get back on their feet quickly. We sincerely hope for the quickest possible recovery of these communities and the team at Toyota extends our heartfelt prayers for the safety of all Malaysians,” said President of UMW Toyota Motor, Ravindran K.

Toyota owners can be assured of aftersales support for their vehicles damaged by the flood as all Toyota Service Centres and Body & Paint centres will remain open during this critical period. Additionally, Toyota owners can contact Toyota’s 24SEVEN Road Assist for further assistance if needed. The service is available to all Toyota owners and operates 24-hours a day, 7 days a week.

Should a vehicle be too badly damaged and the owner would like to get a new Toyota vehicle to replace it, the company has an interest-free ‘Easy Payment Plan’ for eligible customers.

Toyota owners requiring assistance or information the Toyota Flood Assist Program can visit ant authorised Toyota service centre or call the Toyota Toll Free Line at 1-800-8-869682 (1-800-8-TOYOTA).

Toyota recognised for winning the most 5-Star awards from ASEAN NCAP

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aftersales

SDAC-Ford Ara Damansara dealership outlet in Ara Damansara, Selangor, recognised for top performance

Proton’s February sales rebound after low numbers in January due to supply shortages

SunAgata Supercars opens Lamborghini Kuala Lumpur sales and service facility in Glenmarie, Selangor

BAASB officially opens first Peugeot 3S facility in Selangor

SISMA Auto opens premium multi-brand 3S centre in Shah Alam, Selangor

Sime Darby Auto Performance offers a helping hand to Porsche owners

Honda Malaysia introduces new Genuine Engine Oils, upgraded to API SN standard

Proton offers help to customers to ease financial burden of repairing flood-damaged vehicles

BMW Group Malaysia and Volkswagen Passenger Cars Malaysia offer support for flood-damaged vehicle repairs

UMW Toyota Motor announces Toyota Flood Assist Program for owners affected by the floods

BMW Group Malaysia Enhances Premium Ownership Experience

Hap Seng Star Opens Upgraded Mercedes-Benz Autohaus in Bukit Tinggi, Klang

Sime Darby Motors Opens Multi-Brand Body & Paint Centre In Penang

Mitsubishi Motors Malaysia Adds 6th Outlet For East Coast Region

Audi Plus+ Program For Owners With Older Audi Vehicles

Nissan Promotions For Chinese New Year

New Ford 3S Centre For Northern Region To Open in 2024

Sime Darby Auto ConneXion Has Money-Saving Festive Promotion For Ford Owners

Porsche Centre Johor Bahru Officially Opened With First Classic Partner Centre In Malaysia

New Proton Regional Parts Centre Opened in Kuching for East Malaysian Region

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